Tech Support > Microsoft Windows > Mobile Devices > Can not connect after re-installing WIn XP?
Can not connect after re-installing WIn XP?
Posted by Brian on June 23rd, 2004


OK, here's the deal. My PC (Dell dimension running Win XP
-sp1) was beginning to have some HD issues. So I swapped in
a new HD, reinstalled Win Xp and all the service updates
and reinstalled all of my software. Now, I can not get
Active Sync (v3.7.1-4043) to connect with my PPC.
Bascailly when I dock the PPC Active Sync says that it is
connecting, the PPC beeps the "connecting beep" and then
immediately disconnects. When I try the "get connected
wizard" it does its thing but at then end just says device
not connected although it does say that the USB is available.

I have tried everything...

I thouroughly went through the on-line MS help to no avail.

The PPC is functioning as I tried a hard re boot (cleaned
data off) and tested connecting on my old HD (had to
reintall on my PC) and it worked fine. Weird BC there were
no differences that I can think of software wise between
the two WIn XP installs on each of the HDD's.

I have tried removing and reinstalling drivers, specific
drivers from Toshiba (the PPC is a Toshiba e310), disbaling
both McAfee Firewall and Virus protection...

Any help would be greatly appreciated!!!

Regards,

Brian



Posted by april on June 25th, 2004


I'm having a similar problem.. I was unable to sync so I
reinstalled XP and everything worked fine. A fews days
later I lost the partnership the device won't connect
although is recognizes the hardware.

Have you received any reponses?

Posted by on June 26th, 2004


Unfortunately no responses... I plan to reinstall Win XP.
Their must be some software hang up somewhere... weird
though I have the same software on my old drive and
everything works fine on it... who knows!