Tech Support > Microsoft Windows > Mobile Devices > can't sync contacts
can't sync contacts
Posted by Michael West on June 15th, 2008


My device won't sync with Win Mob Dev Mgr. It used to work fine and now
won't sync contacts. Everything else works fine. I can restore contacts with
backup but when sync occurs it deletes all outlook 2007 contacts. ANy ideas?

MJWest

Posted by Chris De Herrera on June 16th, 2008


Hi,
Did you delete the contacts on your device? If so then it will delete the
contacts.


--
Chris De Herrera
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"Michael West" <michaeljwest@centurytel.net> wrote in message
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Posted by Brian Gregory [UK] on June 16th, 2008


"Chris De Herrera" <spam@pocketpctalk.com> wrote in message
news:Oayna32zIHA.2384@TK2MSFTNGP04.phx.gbl...
One of the main reason for syncing is to have a backup if you lose the
contacts from your phone.
You'll also lose them off your phone if you flash upgrade you phone.
What exactly are you supposed to do to get your contacts back in such a
situation?

--

Brian Gregory. (In the UK)
ng@bgdsv.co.uk
To email me remove the letter vee.



Posted by Todd Allcock on June 17th, 2008


At 16 Jun 2008 20:20:28 +0100 Brian Gregory [UK] wrote:


That's a very "phone centric" statement. As a long time Outlook user, my
phone's contacts are a copy of my desktop- not the other way around.


They'd still be on the PC they originally came from.


As Chris said, most of us would simply delete the partnership and resync,
since that would reload the most recent copy Back on the phone. If you've
got a bunch on contacts on the phone that aren't on a PC, I'd suggest using
a backup utility (google PIMBackup) to backup the contacts to a storage card,
delete and recreate the partnership then restore the backup to sync any
missed contacts back to the PC. Alternatively, if you've got an unlimited
data plan, get a free Exchange account from mail2web.com. This will
accomplish two things- backup your Contacts to their server, and prevent
your contacts from being deleted when you delete the partnership with your
PC (since they'll still be in use with another partnership.)

Good luck!





Posted by Brian Gregory [UK] on June 17th, 2008


"Todd Allcock" <elecconnec@AmericaOnLine.com> wrote in message
news:g38qhs$3et$2@aioe.org...
So does "delete the partnership" equate to "Delete Mobile Device" on the
file menu of ActiveSync 4.5?


Why is it necessary to backup and restore the contacts on the phone in this
case?


Partnership sounds to be totally stupid inappropriate name for something so
obviously asymmetric.

Partnership suggests the two copies are equal but they clearly are not since
deleting the partnership destroys one copy of the contacts (on the phone)
but not the other (on the PC).

As often happens with Microsoft I'm left thinking WTF? are they deliberately
trying to alienate their customers.

--

Brian Gregory. (In the UK)
ng@bgdsv.co.uk
To email me remove the letter vee.



Posted by Brian Gregory [UK] on June 17th, 2008


"Todd Allcock" <elecconnec@AmericaOnLine.com> wrote in message
news:g38qhs$3et$2@aioe.org...
Wow there's some useful stuff there ( dotfred.net ).

--

Brian Gregory. (In the UK)
ng@bgdsv.co.uk
To email me remove the letter vee.



Posted by Chris De Herrera on June 18th, 2008


Take a look at SPB Software's backup and Sprite Software's backup as
options.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.pocketpctalk.com
http://www.tabletpctalk.com
http://www.mobilitytalk.com

"Brian Gregory [UK]" <ng@bgdsv.co.uk> wrote in message
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Posted by Todd Allcock on June 18th, 2008


At 17 Jun 2008 22:22:11 +0100 Brian Gregory [UK] wrote:

Yes. You can also do it from the device in Activesync (Menu, Options, then
select the PC and tap-n-hold.)
You don't- I only mentioned it in case your sync has been broken long
enough that you've accumulated a bunch of contacts on the phone that
haven't synched to the PC- you could restore them (once synching is working)
to synch them back to the PC.


This is relatively new- in the "old days" (pre-WM5) PIM data remained on
the device after the partnership was broken. I suspect this new behavior
was designed to make it easier for businesses who move devices from one
employee to another- deleting and creating a new partnership "cleans out"
the old PIM data, reducing the chance of "cross-pollenating" two employees'
Outlook data. It also reduces the chance of duplicating contacts if
partnerships are deleted and recreated as a troubleshooting method.

(But I'm on your side- I think the automatic deletion of ANYTHING without
the express permission of the user is unthinkable!)



Posted by Chris De Herrera on June 18th, 2008


Hi,
You do not have to backup anything however if you want to guarantee your
data is intact you may want to.

As for the partnership, this is Microsoft's term for the settings that
define the configuration of the Windows Mobile device to the PC.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.pocketpctalk.com
http://www.tabletpctalk.com
http://www.mobilitytalk.com


"Brian Gregory [UK]" <ng@bgdsv.co.uk> wrote in message
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