A friend is having a problem, outlook 2002 was deleted from their laptop.
Ipaq then wouldn't sync. I Installed outlook from an office 2003 CD. Ipaq
syncs with IT, BUT some sort of install loop for Outlook 2002 starts as
well, when it is cancelled, an error box appears, close that and it
restarts, same loop until ipaq is disconnected.
I don't know much about the IPAQ at this point(model/firmware), the laptop
is a newer HP XP SP2 all updates.
I know she uses activsync, but not sure which version...she bought this
about three years ago has been using it on this laptop for about 8 or 9
months.

Is there a way to reset this whole setup without losing the information
stored on the IPAQ ?

What could be the issue here...simply that it doesn't work with the 2003
version of outlook?
I will try to get more information, but though I would see if there is
anything I can do in the mean time.

Thanks

Hi,

* Does the install loop start when Outlook is started on its own on the
desktop? (when the device is disconnected)
* Please post the exact error message that appears and details related to
it.
* Which iPAQ device and version of Activesync are you using?

Note that the version of Outlook shouldn't give you a problem. Also I would
recommend you first backup the data on the device before attempting any
further action to resolve the problem.

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


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