So I have a unique situation, my IT person just left the company and I
got a new phone the Motorola Q. I have been using a pocket pc for
years so I am familiar with Active Sync etc. Well I install Active
sync to get this new phone working with my work laptop and my
exhcnange server. I put in the details and when I try to sync with
exchange I get the following error:

The security certificate on the server is invalid. Contact your
Exchange Server administrator or ISP to install a valid certificate on
the server.



Support Code:80072f0d


Now I remember back in the day when I was having this problem with a
previous Pocket PC I would install the certificate on the PDA and it
would work fine. I tried to do this with my Motoroal Q but it says
"Security permission was insufficent to update your device"

Do you know what I can do to get this to work"

Hi,
For the Q you need a special certificate installer. You can get the program
from your carrier. Verizon does this for their devices as an example.


--
Chris De Herrera
http://www.pocketpcfaq.com
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Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm

<nachorevolution@gmail.com> wrote in message
news:1193683948.142409.169970@e9g2000prf.googlegro ups.com...

Hey i am having the same problem with my new Motorola Q9m, it keeps coming up
saying that the security certifiate is not valid. How do i go about fixing
this. MY IT guy says that Microsoft doesnt recognize our Certificate and a
patch is needed. The patch created was nscbundle.cab file, which I put on the
phone but it still wont work. This patch worked for the treo 750 but is not
working for me. Please help my figure this out thanks!

"Chris De Herrera" wrote:

Hi,
Did you try installing the cert directly? With Windows Mobile 6 you should
be able to do it without a program from the carrier. Otherwise it's time to
call the carrier and ask for assistance.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm


"Justin" <Justin@discussions.microsoft.com> wrote in message
news:78FB819B-A423-4B2B-B3CB-50973EA4DBAF@microsoft.com...

Hey thanks for the response. I am kinda of dumb when it comes to this stuff,
how do i go about installing the certificate?? is the certificate the
nscbundle.cab file, because through the patch i got that onto the phone and
installed it but it still wont work. i dont know if its because it is not in
the proper folder in file manager or whatever. Can you please lay out a step
by step guide of what i should try, because i really want this to work. Thank
you again and i appreciate any guidance you can provide me!

"Chris De Herrera" wrote:

Hi,
Just copy the cert with the .DER extension to the device and then use File
Explorer to click on it. This will install it.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm

"Justin" <Justin@discussions.microsoft.com> wrote in message
news:05B08850-61E1-4EAC-984A-2F32C5D0CDD2@microsoft.com...

On Tue, 6 Nov 2007 19:49:58 -0800, "Chris De Herrera"
<chris@pocketpctalk.com> wrote:

I've got a similar problem, but I imagine it's because it's a .CER,
one of those homemade ones. used to work on WM5.

How do get make .DER?

Chris,

I'm having the same issue. I just got off of the phone with Verizon
and they don't know about any certificate installer. They said to
contact Microsoft or Motorola. Any suggestions?

Thanks,
Scott

On Oct 29, 1:39 pm, "Chris De Herrera" <ch...@pocketpctalk.com> wrote:

I am having the same issue. We have tried using Verizon's installer
(http://www.microsoft.com/downloads/d...isplaylang=en),
in case it helps anyone else. We have the XML file and saved it as a .Cab,
still nothing. We keep getting the same error. Very annoying. Has anyone
found a solution to this yet?

Also, I think he mistyped .CER, I don't think a .DER exists...

"sajones1@gmail.com" wrote:

I found the anwser on Motorola site under install a new certifcate.
http://direct.motorola.com/ENS/q-ent...ductid=30 419

For Verizon specific phones:

Validate you have the appropriate root Certificate (obtained by IT)
Connect the Moto Q to the computer
Open ActiveSync
Click Explore
Double Click on My Windows Mobile-Based Device
Click File
Click New Folder
Rename the Folder to STORAGE
Copy .exe file to the Q directly ( CLICK HERE to get file)Copy .cer file to
the storage folder that was just created

On your phone:

Go to Start, File manager, and then Storage
Execute VZW_spaddcert.exe and select the certificate
Power off, then power on the phone






"nachorevolution@gmail.com" wrote: