I let the battery go dead on my PPC and tried to restore everything using a
backup I had created. It seems to restore most of the information to my PPC,
including placing the correct Device Name on the PPC. There were a few items
that it could not restore, so I had it skip those items. However, whenever I
disconnect and re-connect the PPC to the computer I get the Partnership Setup
Wizard again.

I synchronize some items using Intellisync, and it is able to access the PPC
with no trouble. However, Activesync still doesn't recognize my PPC. Is there
anything else I can do?

Hi,
Are you able to connect as a guest and then restore the backup?


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Chris De Herrera
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ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"SueV" <SueV@discussions.microsoft.com> wrote in message
news:B484CCE2-24CD-4735-94C8-BFFAF273055D@microsoft.com...

Yes I connected as guest and restored the backup. I then disconnected and
did the reset it asked me to do, and when I re-connected, it started the
Partnership wizard again.

Intellisync will connect to it, identifying it with the correct device id,
but Activesync will not.

"Chris De Herrera" wrote:

Hi,
Try deleting the partnership on the PC. Don't forget to copy the backup to
another location to make sure you can restore again.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"SueV" <SueV@discussions.microsoft.com> wrote in message
news:FD0D0C58-C20B-4346-A057-8CDE5649358D@microsoft.com...

I deleted the partnership on the PC, but when I restored the backup, the same
thing happened as before. Some of the files were listed as not being able to
be restored. I was told to close all applications on the device and try
again. I did this to no avail, so again I selected skip all and continued.

After disconnecting the device, pressing the reset button, and
re-connecting, I again got the Partnership Setup wizard.

I am not able to tell anything from the list of files that it is not able to
restore. Would you be able to determine what is going wrong by looking at a
list of files it can't restore? Some of them are the Intellisync database
files - but I am able to get them updated by having Intellisync import all of
my information from Outlook, and then resetting it to sync instead of import.
However, I don't believe all of them are Intellisync. Unfortunately I'm not
familiar with the files Activesync uses.

Thank you for your help.
Sue

"Chris De Herrera" wrote:

Hi,
Did you try a hard reset before the restore? Make sure you do not open any
applications on the device before restoring.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"SueV" <SueV@discussions.microsoft.com> wrote in message
news:7C5A07DE-C092-423B-A56F-DFEF731D8313@microsoft.com...

This time I did a hard reset before the restore. I did not generate any
error messages during the restore. But when I re-connected after the
soft-reset, I again got the partnership setup wizard. It appears everything
was restored correctly.

Any other ideas?

Thanks,
Sue

"Chris De Herrera" wrote:

Hi,
It sounds like you are all set. Just setup the new partnership and then you
are ready.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"SueV" <SueV@discussions.microsoft.com> wrote in message
news:9337C786-CFEA-451F-9ED1-F268415D21FA@microsoft.com...

It worked!!! Thank you for your help.

Sue

"Chris De Herrera" wrote: