Hello,

I have a HTC Tornado (aka Orange SPV C600) which is recognised by Vista
Ultimate when plugged in as a mobile adaptor appears in the device manager.
However WMDC does not recognise it and so sync is not possible. I have AKU
2.3 ROM. All firewalls and antivirus software are off and problem persists. I
have flashed teh ROm and done various hard resets to no avail. I am not
running one care. Any ideas on what might be the issue? My service provider
says "Windows Vista? Never heard of it."

Hi Matt,

Did you uninstall all previous versions of Windows Mobile Device Center and
Windows Mobile Device Center Driver before installing our RTM build? Also,
can you verify for me that your device shows up in Computer and is browsable?

Thanks,
Jane Ly

--
This posting is provided "AS IS" with no warranties, and confers no rights.


"Matt" wrote:

Hi Jane,

I have used the control panel uninstal to remove previous versions of WMDC.
I went through the cycle of install / uninstall several times. I installed
the OEM vista utltimate as a new install. I was not a beta tester.

The mobile does not show up in my computer and is not browsable.

Thanks

Matt

"Jane Ly [MSFT]" wrote:

Hi Matt,

Can you tell me what event log ID you are getting? Here are instructions on
how to do that: http://www.pocketpcfaq.com/faqs/wmdc/event-log.htm

Jane

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This posting is provided "AS IS" with no warranties, and confers no rights.


"Matt" wrote:

Hello Jane,

Log Name: Application
Source: RapiMgr
Date: 24/02/2007 10:32:35
Event ID: 7
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Matt-Laptop
Description:
Windows Mobile-based USB device is plugged in but is unable get a network
with the desktop.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="RapiMgr" />
<EventID Qualifiers="49152">7</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-02-24T10:32:35.000Z" />
<EventRecordID>2746</EventRecordID>
<Channel>Application</Channel>
<Computer>Matt-Laptop</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
</EventData>
</Event>

Matt

"Jane Ly [MSFT]" wrote:

Hi Matt,

It looks like your RNDIS adapter is encountering some issues. Your phone
has two USB modes. Please switch to the serial USB mode. Here are the
instructions to do so:

1. Start
2. Settings
3. Connections
4. USB to PC
5. Uncheck ‘Enable advanced network functionality’

Hope that helps,
Jane Ly

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This posting is provided "AS IS" with no warranties, and confers no rights.


"Matt" wrote:

Hi Jane,

The USB serial mode choice is disabled by my mobile service provider - the
USB to PC option is not present on my connections menu.

Regards

matt

"Jane Ly [MSFT]" wrote:

Is it possible to contact your mobile operator for the tool?

Jane Ly
--
This posting is provided "AS IS" with no warranties, and confers no rights.


"Matt" wrote:

They do not support the USB serial mode choice in this or future ROM updates.

"Jane Ly [MSFT]" wrote:

Can you bring up a command window, type in "ipconfig" and reply with your
output?

Thanks.

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This posting is provided "AS IS" with no warranties, and confers no rights.


"Matt" wrote:

Hello Jane,

IPCONFIG output with the problem device plugged in.

Windows IP Configuration

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Autoconfiguration IPv4 Address. . : 169.254.167.14
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Link-local IPv6 Address . . . . . : fe80::7925:5938:7fd4:3822%9
IPv4 Address. . . . . . . . . . . : 192.168.1.66
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38a:341c:3475:3f57:febd
Link-local IPv6 Address . . . . . : fe80::341c:3475:3f57:febd%10
Default Gateway . . . . . . . . . : ::

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . : gateway.2wire.net
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.66%14
Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 13:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::5efe:169.254.167.14%28
Default Gateway . . . . . . . . . :




"Jane Ly [MSFT]" wrote:

Hi there.

I had the same problem. I have the same device (SPV C600) and was using
WMDC, it would not connect in WMDC at all. The problem is my firewall. I am
using Live OneCare and I needed to change the firewall settings and through
the firewall connection tool allow WMDC/Activesync. If you do not have
OneCare then you need to manually let TCP port 990 through your firewall.
WMDC should then be able to connect your SPV C600.

Let me know if this works.

"Matt" wrote: