Tech Support > Computer Hardware > Modems > Comcast Frustration Building... Please Help Me, Help Comcast Troubleshoot
Comcast Frustration Building... Please Help Me, Help Comcast Troubleshoot
Posted by GlowingBlueMist on December 9th, 2003


"Mark Graveline" <mark_graveline@hotmail.com> wrote in message
news:495505de.0312081734.4d327031@posting.google.c om...
It's possible but I still suspect either your cable feed or the modem
itself.

I use the same model cable modem and I get the same ping failure when my
cable modem signals go bad or if I disconnect my cable feed from the modem,
not the Ethernet cable, and the ping fails with the same message as yours.

I think you need to read the log file that your cable modem has in it to see
if you are getting Sync loss/recovery messages or FEC LOCK recovery
messages.

Check the log prior to having a problem and after you have had one and see
if the log entries are increasing. My log file can go quite a few days with
out new entries when the cable signal is stable.

For a while every time Comcast tested what used to be called the Emergency
broadcast system on all our TV channels my cable modem would go nuts until
they ended the test. I don't know what the did to fix it but it the last
few tests my internet feed stayed up.



Posted by Mark Graveline on December 9th, 2003


Here is my log back to 12/04. Nothing since 12/06.

031206085246 5-Warning F506.1 Bridge Multicast Aging. Failed to get
mbuf to Send Igmp Request.
031204205014 7-Information F504.1 Bridge Ethernet Hook. Failed to
learn CPE MAC Address.
031204205014 4-Error F507.5 MAC Filters. Add MAC Address can't add
entry. Table is full.



"GlowingBlueMist" <nobody@invalid.com> wrote in message news:<br3bh9$2853g9$1@ID-185970.news.uni-berlin.de>...

Posted by Quaoar on December 9th, 2003


Mark Graveline wrote:
The last one about MAC table full can be corrected by powering down the
modem for a few minutes. You know, maybe you should just buy a modem
and solve the entire modem question for $50?

Q




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