I have been going through HELL with Earthlink Experience since November.

When Charter Communications split up with Earthlink, I was forced to enter
into a contract with Earthlink and pay them a separate monthly fee just to
keep my e-mail account and newsgroup services, which have been very
good...until now.

The most recent slew of problems is an intemittent 502 Permission denied -
Earthlink newsgroups available to earthlink member networks only.

The problem comes and goes. I call in a complaint and the newsgroups
mysteriously start working again for about an hour. Then the next time I try
to access them, they're back to denying me access.

Charter's IP address has been the same since Oct 16, 2002, when I got the
service.

I have made numerous contacts with the mindless idiots at Earthlink's tech
support (where are these guys, in India or something??) and have received
all sorts of preposterous suggestions ranging from changing my password, to
unchecking the 'this server requries log on' and to trying a test server
that has been offline since July!

I'm at whits' end with this.

Has anyone else found out why Earthlink is intermittently blocking Charter
Communications IP address? Has anyone been able to get through to any
supervisor at Earthlink to discuss the problem? These tech script readers
are no help at all.

Who here has paid for Earthlink Experience and is having trouble getting the
service they paid for?

--
Take care,

Mark & Mary Ann Weiss

VIDEO PRODUCTION . FILM SCANNING . AUDIO RESTORATION
Hear my Kurzweil Creations at: http://www.dv-clips.com/theater.htm
Business sites at:
www.dv-clips.com
www.mwcomms.com
www.adventuresinanimemusic.com
-

Get a real NSP:

www.giganews.com
www.supernews.com

$1.99/month for email: www.highstream.net

I used EL, back in '99. They were great, for about six months. They
oversold, just like AOHell.


-
Mark & Mary Ann Weiss stood up at show-n-tell, in
vtiasfl0dcn7d3@corp.supernews.com, and said:

--
Strontium

"It's no surprise, to me. I am my own worst enemy. `Cause every
now, and then, I kick the livin' shit `outta me." - Lit

Just realized that you're posting through SN. Seems EL is outsourcing their
usenet access through them. Or, do you have a separate SN account?
However, if they are getting their access from SN, your authentication
problems are still most likely on EL's side.

-
Strontium stood up at show-n-tell, in vtk3tkfggnug86@news.supernews.com, and
said:

--
Strontium

"It's no surprise, to me. I am my own worst enemy. `Cause every
now, and then, I kick the livin' shit `outta me." - Lit

In article <vtk3tkfggnug86@news.supernews.com>, Strontium wrote:
I've used them both. Earthlink is far better.

--
Evidence Eliminator is worthless. See evidence-eliminator-sucks.com
--Tim Smith

In article <vtiasfl0dcn7d3@corp.supernews.com>, Mark & Mary Ann Weiss wrote:
Ack. For email, you really really really should get your own domain, and
host it somewhere cheap that provides forwarding. For example, here is a
place that will do that all for $35/year (on sale for $25/year right now):

http://www.domaindirect.com/index.html

There are many others. That's merely the first one I happened to check to
get an example for you.

For that price, you get a POP mailbox on their servers (which you don't need
to use), and you get 5 forwarders, so you can set up 5 addresses @yourdomain
that get forwarded to 5 addresses elsewhere, such as your mailbox at your
ISP.

With a system like this, you and your family can always use @yourdomain
addresses, even if you change ISPs.

You can also with some of these services, including Domain Direct, configure
things so that mail to anything@yourdomain that is not one of the addresses
you specifically configured goes to the main mailbox. If they do this
right, they will add a header that identifies what address the mail was for
(needed because spammers and mailing lists sometimes use BCC). When you
then do something like order from an online merchant, you can make up a new
address just for that merchant. That makes it easy to filter into a
separate mailbox, and makes it easy to see who sells your address to
spammers.

--
Evidence Eliminator is worthless. See evidence-eliminator-sucks.com
--Tim Smith

Everyone is entitled to their opinion. For me, retention and completion are
very important. I doubt, very seriously, that an ISP's news server can come
close to the binary retention of SN and GN. Unless, of course, they are
outsourcing from said providers. And, also, they most likely cap the
download speed.

-
Tim Smith stood up at show-n-tell, in
%SHCb.2327$Pg1.776@newsread1.news.pas.earthlink.ne t, and said:

--
Strontium

"It's no surprise, to me. I am my own worst enemy. `Cause every
now, and then, I kick the livin' shit `outta me." - Lit

Yes, I was forced to use my Charter.net newgroups account, which is limited
to 128K bandwidth, to post this.

I am now posting through Earthlink news servers.

The servers have been great up until November of this year when
authentication problems started to happen intermittently all day long.
Retention has been good, completion good and speeds, about the full 2Mb
speed of my downstream.

But this sudden login/authentication problem is really trying my patience.


Charter contracts with Supernews now. I'm paying extra $$$ to retain
Earthlink because it's not throttled back to 15kB/s like Supernews through
Charter is.


--
Take care,

Mark & Mary Ann Weiss

VIDEO PRODUCTION . FILM SCANNING . AUDIO RESTORATION
Hear my Kurzweil Creations at: http://www.dv-clips.com/theater.htm
Business sites at:
www.dv-clips.com
www.mwcomms.com
www.adventuresinanimemusic.com
-



"Strontium" <abuse@your.isp.com> wrote in message
news:vtka1i7hasrqe0@news.supernews.com...

I do have a couple of domains like this, but for some reason, I receive SPAM
from those addresses and have to change them frequently. Earthlink's
Spaminator seems to work fairly well, although as with the news troubles
this past month, I've started to receive e-mails addressed to another
Earthlink user now about once a day.

But the domains introduce yet another opportunity for the ISP to pass the
buck "well it must me your forwarding service, not our connection that's at
fault" etc, etc.

Sometimes I wonder if it's just not better to drop the internet altogether..
it's a huge time waster. I must spend several hours each week typing out
messages like this in one or more discussion areas, about access problems,
rather than topics that I'd like to use the internet for. Such a waste of
time.


--
Take care,

Mark & Mary Ann Weiss

VIDEO PRODUCTION . FILM SCANNING . AUDIO RESTORATION
Hear my Kurzweil Creations at: http://www.dv-clips.com/theater.htm
Business sites at:
www.dv-clips.com
www.mwcomms.com
www.adventuresinanimemusic.com
-


"Tim Smith" <reply_in_group@mouse-potato.com> wrote in message
news:xeICb.2383$Pg1.2237@newsread1.news.pas.earthl ink.net...