Is anyone else in indiana having cable internet issues? It sure is
gratifying to hear on the newsgroups of other places to the east and south
that have increased bandwidth and being one of the customers that has no
bandwidth. Where is my connection!!

Its now a daily ritual- do I have a connection to the internet? Its
getting to be almost everyday that the connection goes down. Of course
this is not any news to comcast customers in my area Im sure. Oh, The
"support number" they provide (888-262-6300) will not allow you to talk to
a real voice. Instead you get a prerecorded message that the internet in
your area is down and they are working on it. Then you are cut off. Im
sure everyone is frustrated by this. Well, This is what I did and maybe
its time alot of other people do the same.

I called the cable tv number (800-824-2000) and got a real voice! I
figure comcast is comcast. Follow me here - If you recieve cable and
internet service billing on one bill, HEY, Just call the cable number and
start complaining about service.

My conversation let me vent a bit (not harshly though. I understand we
all have to earn a living) and I told the employee that I deserve a REBATE
for all the problems in my area with my connection and that my service was
down. She said that if I wanted to disconnect my service that I would have
to call the disconnect number which is 651-493-5972 (pay number mind you -
shades of AOL??).

I told her that I would do more than that. Since comcast is comcast and
that my check I write every month is to comcast I would contact my city
and patition them to review the comcast contract for cable and also
register a complaint with the FCC or whatever governing bodies involved in
overseeing them. Will I get very far? I dont know. Probably not. But one
thing is for sure, My service was restored only 5 minutes after I hung up
from her.

I think what upsets me most is that comcast seems to believe that it
doesnt matter when service is down. As long as the money keeps rolling in
its ok. Most people are just lazy and as soon as service does get restored
they will forget all about it. NOT. I want a rebate.

One clear way to impress upon comcast to step up up their customer service
is to call whenever your service is down and demand a rebate for the hours
of service not provided by them. Dont necessarily call to complain about
it being down. Insist on a rebate instead.

When ATT&T ran the service (or AThome if you will) I would recieve an
email and a good effort was undertaken to explain the problems and offer a
rebate. Not comcast. Comcast will just ignore you.

Anyways, not 5 mins after talking to the cable tv number above my internet
connection started working again. I was down today for 5 hours ( on the
weekend!)

I understand DSL is an option and I will be looking into it. Right now its
not available in my area however. But of course, Comcast doesnt seem to be
either (lol).

On Sun, 14 Dec 2003 17:36:43 +0000, upset withcomcast wrote:

Sorry DC area. Didnt notice until it was too late.
DUH.

upset withcomcast wrote:
Your experience is the exception, not the rule, IMO. If you want some
fulfilling experience with connections and service, DSL ISPs are the
poster children for customer complaints.

Q

On the contrary -- Being on Verizon DSL I have had excellent service in 3.5+ years of
service. I left Comcast for Verizon DSL and don't look back.

Dave



"Quaoar" <quaoar@tenthplanet.net> wrote in message
news:hNmdnSVY0tSePEGiRVn-vg@comcast.com...
| upset withcomcast wrote:
| > Is anyone else in indiana having cable internet issues? It sure is
| > gratifying to hear on the newsgroups of other places to the east and
| > south that have increased bandwidth and being one of the customers
| > that has no bandwidth. Where is my connection!!
| >
| > Its now a daily ritual- do I have a connection to the internet? Its
| > getting to be almost everyday that the connection goes down. Of course
| > this is not any news to comcast customers in my area Im sure. Oh, The
| > "support number" they provide (888-262-6300) will not allow you to
| > talk to a real voice. Instead you get a prerecorded message that the
| > internet in your area is down and they are working on it. Then you
| > are cut off. Im sure everyone is frustrated by this. Well, This is
| > what I did and maybe its time alot of other people do the same.
| >
| > I called the cable tv number (800-824-2000) and got a real voice! I
| > figure comcast is comcast. Follow me here - If you recieve cable and
| > internet service billing on one bill, HEY, Just call the cable number
| > and start complaining about service.
| >
| > My conversation let me vent a bit (not harshly though. I understand we
| > all have to earn a living) and I told the employee that I deserve a
| > REBATE for all the problems in my area with my connection and that my
| > service was down. She said that if I wanted to disconnect my service
| > that I would have to call the disconnect number which is 651-493-5972
| > (pay number mind you - shades of AOL??).
| >
| > I told her that I would do more than that. Since comcast is comcast
| > and that my check I write every month is to comcast I would contact
| > my city and patition them to review the comcast contract for cable
| > and also register a complaint with the FCC or whatever governing
| > bodies involved in overseeing them. Will I get very far? I dont know.
| > Probably not. But one thing is for sure, My service was restored only
| > 5 minutes after I hung up from her.
| >
| > I think what upsets me most is that comcast seems to believe that it
| > doesnt matter when service is down. As long as the money keeps
| > rolling in its ok. Most people are just lazy and as soon as service
| > does get restored they will forget all about it. NOT. I want a rebate.
| >
| > One clear way to impress upon comcast to step up up their customer
| > service is to call whenever your service is down and demand a rebate
| > for the hours of service not provided by them. Dont necessarily call
| > to complain about it being down. Insist on a rebate instead.
| >
| > When ATT&T ran the service (or AThome if you will) I would recieve an
| > email and a good effort was undertaken to explain the problems and
| > offer a rebate. Not comcast. Comcast will just ignore you.
| >
| > Anyways, not 5 mins after talking to the cable tv number above my
| > internet connection started working again. I was down today for 5
| > hours ( on the weekend!)
| >
| > I understand DSL is an option and I will be looking into it. Right
| > now its not available in my area however. But of course, Comcast
| > doesnt seem to be either (lol).
|
| Your experience is the exception, not the rule, IMO. If you want some
| fulfilling experience with connections and service, DSL ISPs are the
| poster children for customer complaints.
|
| Q
|
|

You may have legal recourse for your outages. Since your cable internet
service is billed as a "premium" service on the comcast system, check the
rules regarding cable outages. Here is a copy of Cablevision's contract from
their website...

8. SERVICE OUTAGES - The company shall give credit to a subscriber for any
service outage of any one pay service or all basic service in excess of 24
continuous hours. The 24-hour period shall commence at the time the company
first becomes aware of the outage. To be eligible for credit, a subscriber
must apply for a service outage credit within 30 days of the outage.
"Service Outage" shall be identified as the loss of picture and/or sound on
all channels within the effected tier provided such loss is not caused by
the subscriber's equipment or actions. In accordance with the rules of the
NYS Public Service Commission the company is not required to issue credit
for outages of less than 24 continuous hours.

Hope it helps.

Penguinhead
"upset withcomcast" <webmaster@comcast.net> wrote in message
newsan.2003.12.14.17.36.28.721662@comcast.net...

upset withcomcast <webmaster@comcast.net> wrote in message news:<pan.2003.12.14.17.36.28.721662@comcast.net>. ..

switch.


do it. hopefully the fcc has an online form. cant hurt. prolly would
help your chances of a getting a rebate too..

this is how most companies operate, but hey companies create jobs, so
if u dont worship companies, u deserve to be shot on sight. whoops i
mean small business is the backbone of america!

isdn? havent used it myself, but your serious about internetting,
might be a good option. afaik many companies still selling this
service.

comcast used to give me tons of rebated for down service. whenever i
called and said service was down they credited a day. im surprised
they are so rude to you.

This is what Comcast told me ;
"Per the Comcast High-Speed Internet subscriber agreement the sole remedy
for a service interruption shall be limited to a prorated credit upon
request only in the event of a complete failure of the service due to a
technical malfunction for 24 consecutive hours or more"

So basically if they can get the service to limp along for a few minutes a day
you are fucked.
Mine has been down at least once every day that I have seen and I am not using
it all the time but it does work for a while each day. They are not going to do
diddly.