Tech Support > Computer Hardware > Modems > Modem update error?
Modem update error?
Posted by Al Puzzuoli on January 27th, 2005


Hi all,

I'm a Comcast user. This morning, I restarted my surf board modem in
hopes of seeing a speed increase. Everything now appears to be working
fine though I still haven't determined if my speeds have been upped;
However, when I checked my modem log, I noticed what appears to be an
error during the update process. I don't know how to interpret the log
so thought I would post it here. As best as I can tell, it almost seems
like they're trying to push the wrong version of software to my modem?

Any comments would be much appreciated.
Thanks,



050127101826
4-Error
X501.35
Unit Update Failed.
050127101826
8-Debug
F502.1
Bridge Forwarding Enabled.
050127101825
4-Error
E107.0
SW Upgrade Failed after download - Incompatible SW file
050127101825
4-Error
X518.8
Unit Update - Invalid PKCS#7 file format
050127101825
8-Debug
M570.2
Motorola CM certificate present
050127101825
8-Debug
M571.7
CM Cert Upgrade Enabled. Initiate after Registration
050127101825
8-Debug
F502.2
Bridge Forwarding Disabled.
050127101824
7-Information
X500.0
Attempting Unit Update
050127101819
6-Notice
E102.0
SW Download INIT - Via Config file doc11/doc11_msb4200_v1_silver_c01
050127101819
8-Debug
I503.0
Cable Modem is OPERATIONAL
050127101819
8-Debug
F502.1
Bridge Forwarding Enabled.
050127101819
7-Information
B401.0
Authorized
050127101818
8-Debug
F502.3
Bridge Learning Enabled.
050127101818
8-Debug
B961.2
Retrieved CA Cert from Secure DL sector successfully
050127101818
7-Information
B0.0
Baseline Privacy
050127101817
7-Information
X518.9
Configuration - MMDMMD - Unit Update Enabled by CVC
050127101817
8-Debug
I500.3
DOCSIS 1.1 Registration Completed
050127101817
7-Information
I500.5
Attempting DOCSIS 1.1 Registration
050127101817
7-Information
D509.0
Retrieved TFTP Config File SUCCESS
050127101817
7-Information
D507.0
Retrieved Time....... SUCCESS
************
7-Information
D511.0
Retrieved DHCP .......... SUCCESS
************
5-Warning
D3.0
DHCP WARNING - Non-critical field invalid in response
************
4-Error
D530.8
DHCP - Invalid Log Server IP Address.
************
5-Warning
D520.2
DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************
7-Information
D0.0
DHCP CM Net Configuration download and Time of Day
************
7-Information
T500.0
Acquired Upstream .......... SUCCESS
************
8-Debug
T503.1
Acquire US with status OK, powerLevel 52, tempSid 286
************
8-Debug
T505.0
Acquired Upstream with status OK
************
7-Information
T501.0
Acquired Downstream (591000000 Hz)........ SUCCESS
************
8-Debug
T509.0
Acquired DS with status OK, DS Freq 591000000, US Id 6
************
7-Information
I510.0
*** BOOTING *** SB4200-1.4.8.17-SCM01-NOSH
050123172225
4-Error
X501.35
Unit Update Failed.
050123172225
8-Debug
F502.1
Bridge Forwarding Enabled.
050123172224
4-Error
E107.0
SW Upgrade Failed after download - Incompatible SW file
050123172224
4-Error
X518.8
Unit Update - Invalid PKCS#7 file format
050123172224
8-Debug
M570.2
Motorola CM certificate present
050123172224
8-Debug
M571.7
CM Cert Upgrade Enabled. Initiate after Registration
050123172224
8-Debug
F502.2
Bridge Forwarding Disabled.
050123172223
7-Information
X500.0
Attempting Unit Update
050123172218
6-Notice
E102.0
SW Download INIT - Via Config file doc11/doc11_msb4200_v1_silver_c01
050123172218
8-Debug
I503.0
Cable Modem is OPERATIONAL
050123172218
8-Debug
F502.1
Bridge Forwarding Enabled.
050123172218
7-Information
B401.0
Authorized
050123172217
8-Debug
F502.3
Bridge Learning Enabled.
050123172217
8-Debug
B961.2
Retrieved CA Cert from Secure DL sector successfully
050123172217
7-Information
B0.0
Baseline Privacy
050123172217
7-Information
X518.9
Configuration - MMDMMD - Unit Update Enabled by CVC
050123172217
8-Debug
I500.3
DOCSIS 1.1 Registration Completed
050123172217
7-Information
I500.5
Attempting DOCSIS 1.1 Registration
050123172217
7-Information
D509.0
Retrieved TFTP Config File SUCCESS
050123172217
7-Information
D507.0
Retrieved Time....... SUCCESS
************
7-Information
D511.0
Retrieved DHCP .......... SUCCESS
************
5-Warning
D3.0
DHCP WARNING - Non-critical field invalid in response
************
4-Error
D530.8
DHCP - Invalid Log Server IP Address.
************
5-Warning
D520.2
DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************
7-Information
D0.0
DHCP CM Net Configuration download and Time of Day
************
7-Information
T500.0
Acquired Upstream .......... SUCCESS
************
8-Debug
T503.1
Acquire US with status OK, powerLevel 51, tempSid 286
************
8-Debug
T505.0
Acquired Upstream with status OK
************
7-Information
T501.0
Acquired Downstream (591000000 Hz)........ SUCCESS
************
8-Debug
T509.0
Acquired DS with status OK, DS Freq 591000000, US Id 6
************
7-Information
I510.0
*** BOOTING *** SB4200-1.4.8.17-SCM01-NOSH
050123170447
8-Debug
F504.1
Bridge Ethernet Hook. Failed to learn CPE MAC Address.
050123170447
4-Error
F507.5
MAC Filters. Add MAC Address can't add entry. Table is full.
050123170258
5-Warning
B605.10
Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID (EC=8)
050123170258
4-Error
B556.0
Received SA-Map Reject(4-B) error code 8
050123170258
7-Information
B601.0
SA Map State Machine Started
050123170151
4-Error
X501.35
Unit Update Failed.
050123170151
8-Debug
F502.1
Bridge Forwarding Enabled.
050123170150
4-Error
E107.0
SW Upgrade Failed after download - Incompatible SW file
050123170150
4-Error
X518.8
Unit Update - Invalid PKCS#7 file format
050123170150
8-Debug
M570.2
Motorola CM certificate present
050123170150
8-Debug
M571.7
CM Cert Upgrade Enabled. Initiate after Registration
050123170150
8-Debug
F502.2
Bridge Forwarding Disabled.
050123170149
7-Information
X500.0
Attempting Unit Update
050123170144
6-Notice
E102.0
SW Download INIT - Via Config file doc11/doc11_msb4200_v1_silver_c01
050123170144
8-Debug
I503.0
Cable Modem is OPERATIONAL
050123170144
8-Debug
F502.1
Bridge Forwarding Enabled.
050123170144
7-Information
B401.0
Authorized
050123170143
8-Debug
F502.3
Bridge Learning Enabled.
050123170143
8-Debug
B961.2
Retrieved CA Cert from Secure DL sector successfully
050123170143
7-Information
B0.0
Baseline Privacy
050123170143
7-Information
X518.9
Configuration - MMDMMD - Unit Update Enabled by CVC
050123170143
8-Debug
I500.3
DOCSIS 1.1 Registration Completed
050123170143
7-Information
I500.5
Attempting DOCSIS 1.1 Registration
050123170143
7-Information
D509.0
Retrieved TFTP Config File SUCCESS
050123170143
7-Information
D507.0
Retrieved Time....... SUCCESS
************
7-Information
D511.0
Retrieved DHCP .......... SUCCESS
************
5-Warning
D3.0
DHCP WARNING - Non-critical field invalid in response
************
4-Error
D530.8
DHCP - Invalid Log Server IP Address.
************
5-Warning
D520.2
DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************
7-Information
D0.0
DHCP CM Net Configuration download and Time of Day
************
7-Information
T500.0
Acquired Upstream .......... SUCCESS
************
8-Debug
T503.1
Acquire US with status OK, powerLevel 51, tempSid 286
************
8-Debug
T505.0
Acquired Upstream with status OK
************
7-Information
T501.0
Acquired Downstream (591000000 Hz)........ SUCCESS
************
8-Debug
T509.0
Acquired DS with status OK, DS Freq 591000000, US Id 6
************
7-Information
I510.0
*** BOOTING *** SB4200-1.4.8.17-SCM01-NOSH
050123164837
8-Debug
F504.1
Bridge Ethernet Hook. Failed to learn CPE MAC Address.
050123164837
4-Error
F507.5
MAC Filters. Add MAC Address can't add entry. Table is full.
050123164503
4-Error
X501.35
Unit Update Failed.
050123164503
8-Debug
F502.1
Bridge Forwarding Enabled.
050123164502
4-Error
E107.0
SW Upgrade Failed after download - Incompatible SW file
050123164502
4-Error
X518.8
Unit Update - Invalid PKCS#7 file format
050123164502
8-Debug
M570.2
Motorola CM certificate present
050123164502
8-Debug
M571.7
CM Cert Upgrade Enabled. Initiate after Registration
050123164502
8-Debug
F502.2
Bridge Forwarding Disabled.
050123164501
7-Information
X500.0
Attempting Unit Update
050123164456
6-Notice
E102.0
SW Download INIT - Via Config file doc11/doc11_msb4200_v1_silver_c01
050123164456
8-Debug
I503.0
Cable Modem is OPERATIONAL
050123164456
8-Debug
F502.1
Bridge Forwarding Enabled.
050123164456
7-Information
B401.0
Authorized
050123164455
8-Debug
F502.3
Bridge Learning Enabled.
050123164455
8-Debug
B961.2
Retrieved CA Cert from Secure DL sector successfully
050123164455
7-Information
B0.0
Baseline Privacy
050123164455
7-Information
X518.9
Configuration - MMDMMD - Unit Update Enabled by CVC
050123164455
8-Debug
I500.3
DOCSIS 1.1 Registration Completed
050123164455
7-Information
I500.5
Attempting DOCSIS 1.1 Registration
050123164455
7-Information
D509.0
Retrieved TFTP Config File SUCCESS
050123164455
7-Information
D507.0
Retrieved Time....... SUCCESS
************
7-Information
D511.0
Retrieved DHCP .......... SUCCESS
************
5-Warning
D3.0
DHCP WARNING - Non-critical field invalid in response
************
4-Error
D530.8
DHCP - Invalid Log Server IP Address.
************
5-Warning
D520.2
DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************
7-Information
D0.0
DHCP CM Net Configuration download and Time of Day
************
7-Information
T500.0
Acquired Upstream .......... SUCCESS
************
8-Debug
T503.1
Acquire US with status OK, powerLevel 51, tempSid 286
************
8-Debug
T505.0
Acquired Upstream with status OK
************
7-Information
T501.0
Acquired Downstream (591000000 Hz)........ SUCCESS
************
8-Debug
T509.0
Acquired DS with status OK, DS Freq 591000000, US Id 6
************
7-Information
I510.0
*** BOOTING *** SB4200-1.4.8.17-SCM01-NOSH
050123161137
4-Error
X501.35
Unit Update Failed.
050123161137
8-Debug
F502.1
Bridge Forwarding Enabled.
050123161136
4-Error
E107.0
SW Upgrade Failed after download - Incompatible SW file
050123161136
4-Error
X518.8
Unit Update - Invalid PKCS#7 file format
050123161136
8-Debug
M570.2
Motorola CM certificate present
050123161136
8-Debug
M571.7
CM Cert Upgrade Enabled. Initiate after Registration
050123161136
8-Debug
F502.2
Bridge Forwarding Disabled.
050123161135
7-Information
X500.0
Attempting Unit Update
050123161130
6-Notice
E102.0
SW Download INIT - Via Config file doc11/doc11_msb4200_v1_silver_c01
050123161130
8-Debug
I503.0
Cable Modem is OPERATIONAL
050123161130
8-Debug
F502.1
Bridge Forwarding Enabled.
050123161130
7-Information
B401.0
Authorized
050123161129
8-Debug
F502.3
Bridge Learning Enabled.
050123161129
8-Debug
B961.2
Retrieved CA Cert from Secure DL sector successfully
050123161129
7-Information
B0.0
Baseline Privacy
050123161129
7-Information
X518.9
Configuration - MMDMMD - Unit Update Enabled by CVC
050123161129
8-Debug
I500.3
DOCSIS 1.1 Registration Completed
050123161129
7-Information
I500.5
Attempting DOCSIS 1.1 Registration
050123161129
7-Information
D509.0
Retrieved TFTP Config File SUCCESS
050123161129
7-Information
D507.0
Retrieved Time....... SUCCESS
************
7-Information
D511.0
Retrieved DHCP .......... SUCCESS
************
5-Warning
D3.0
DHCP WARNING - Non-critical field invalid in response
************
4-Error
D530.8
DHCP - Invalid Log Server IP Address.
************
5-Warning
D520.2
DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************
7-Information
D0.0
DHCP CM Net Configuration download and Time of Day
************
7-Information
T500.0
Acquired Upstream .......... SUCCESS
************
8-Debug
T503.1
Acquire US with status OK, powerLevel 51, tempSid 286
************
8-Debug
T505.0
Acquired Upstream with status OK
************
7-Information
T501.0
Acquired Downstream (591000000 Hz)........ SUCCESS
************
8-Debug
T509.0
Acquired DS with status OK, DS Freq 591000000, US Id 6
************
7-Information
I510.0
*** BOOTING *** SB4200-1.4.8.17-SCM01-NOSH
050123160226
4-Error
X501.35
Unit Update Failed.
050123160226
8-Debug
F502.1
Bridge Forwarding Enabled.
050123160225
4-Error
E107.0
SW Upgrade Failed after download - Incompatible SW file
050123160225
4-Error
X518.8
Unit Update - Invalid PKCS#7 file format
050123160225
8-Debug
M570.2
Motorola CM certificate present
050123160225
8-Debug
M571.7
CM Cert Upgrade Enabled. Initiate after Registration
050123160225
8-Debug
F502.2
Bridge Forwarding Disabled.
050123160224
7-Information
X500.0
Attempting Unit Update
050123160219
6-Notice
E102.0
SW Download INIT - Via Config file doc11/doc11_msb4200_v1_silver_c01
050123160219
8-Debug
I503.0
Cable Modem is OPERATIONAL
050123160219
8-Debug
F502.1
Bridge Forwarding Enabled.


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