- My cable modem is down
- Posted by chuck maier on August 15th, 2004
I recently woke up finding my cable modem would not show "online" and
no combination of power off/on would resolve the problem. I called
comcast.. they tried to run their modem diagnostics with no results.
They said they had to send a tech. Sort of what I expected.... but
they said a day SEVEN DAYS away!! This is unacceptable! I went over
to Circuit city and bought a $35 new cable modem and called them back
to configure it.... still no joy. The problem was in the cable but
most certainly not on my property. I have all new cable installed (the
heavy stuff) on a 'home run' directly to my modem!
No amount of cajoling would move them from their 7 day scenario. I
figured I would have to pester them every day until it got fixed. The
next day I went to my computer room and .. guess what... my modem was
online! I called them to find out why.. they had marked my call
complete but did not bother to call me that they had received a number
of other calls in a pattern and it had led them to repair the problem.
This scenario really upsets me when I consider what I pay for access
to a public property. Service when they feel like it and total lack of
personal services or even common curtesy.
Frustrated,
Chuck
- Posted by Quaoar on August 15th, 2004
f/f george wrote:
Local governmental officials cannot do a thing unless there is a
franchise agreement in place, and even then it is doubtful that they can
move the franchisee. The franchisee has, typically, a free hand and are
accountable only during the next franchise renewall period which might
be years in the future.
Q
- Posted by Ron Hunter on August 16th, 2004
Quaoar wrote:
routinely fines Charter if they don't live up to the mandates regarding
customer service, and telephone response. If your city doesn't do this,
then mobilize other users to correct the matter through the political
process.
- Posted by Me on August 24th, 2004
On Sun, 15 Aug 2004 11:08:07 -0400, chuck maier <cmaier12@comcast.net>
wrote:
Par for the course for Comcast.
Next time, type http://192.168.100.1 into a browser window.
That's the cable modem diagnostics local address. If there's
activity, the problem is you. If no activity, it's Comcast and
someone else probably called too. Wait a day. It usually comes back.
