Hi

I work on an IT helpdesk. I sent a Netgear DG632 modem/router out to a
user. She has a IBM T30 laptop, running Win2k. When she tries to log
on, she gets a D-Link DS604+ logon screen, and cant progress any
further. If she puts in a password or presses cancel, she gets the
error: This object on the RomPager server is protected.

The router is not at fault - I've tried it at my end, and I get the
Netgear logon screen as I'm supposed to. She has all her firewall's
disabled, no other modem's or devices plugged into the machine that
wern't there in the first place, nothing extra installed in the Hidden
Devices in Device Manager, the built in wireless card is turned off.
The modem will Ping ok from a command prompt. I have configured
another identical machine with this modem in the past with no
problems. Netgear tech support is no help.

Help! I'm stumped!!

The Walrus wrote:
Well, to start with, you're asking a question about an ADSL modem in a
cable modem newsgroup. That you don't know the difference between DSL
and cable brings into question your abilities as a helpdesk technician.
And if I take the phrase "This object on the RomPager server is
protected" and enter it at Google, I get 149 results. Putting it into
quotes reduces it to 73. I would expect a helpdesk technician to know
how to use Google as well.

They don't make helpdesk technicians like they used to.

--
Warren H.

==========
Disclaimer: My views reflect those of myself, and not my
employer, my friends, nor (as she often tells me) my wife.
Any resemblance to the views of anybody living or dead is
coincidental. No animals were hurt in the writing of this
response -- unless you count my dog who desperately wants
to go outside now.
Blatant Plug: "The Simpsons" 2005 Calendars and Books:
http://www.holzemville.com/mall/simpsons/books.html

In article <2ef2fd8.0408200734.6b73d331@posting.google.com> , The Walrus
says...

In the first place, I fixed your problematic post by cross-posting to a more
appropriate group, and then setting the follow-up to so the thread will be
moved to the appropriate venue.

What did she use before she got the DG632? If all she had, before you sent
the Netgear, was an ADSL bridge, she may not understand that you sent her a
router. She could very well have set up the Netgear as if it was a bridge,
and is trying to actually log in to a D-Link router. Of course, the password
that you tell her to use won't work at all. Try verifying that the user is,
in fact, connecting directly from her computer to the Netgear.

--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint

Thanks - problem solved now. I tested it here, it works fine. She was
plugging in a USB printer switch; the router setup screen on
192.168.0.1 was also the setup screen for the switch.