Hi all, first; I use an older Gateway Select that has an internal (dialup)
modem
that is; 56K PCI Voice ModemSF-1156IV R9A, and it been fine at my old
location.
At the new location, I have an external Cable Modem that is: Motorola
Surfboard
SBV5120 and that one is a dual Modem as it has the telephone hookup that
uses cable and it works fine. This computer has a built in Phone tool
installed that
can talk through the mike and speakers, fax using either a copyer fax
machine or the artificial printer mode called "capture fax". This has
ceased to work and I only noticed it yesterday when attempting a fax. I have
checked the wiring in the back of the computer and it is as before. My
question is "can an external modem that uses cable operate a phone tool that
probably was meant only for dial up"? If so, how to install it? It is not on
the list of
modems that are in the setup for the Phone Tools, probably because of
the age of the computer.
I am using Windows98se; the computer has a live 56k conventional (analog?)
modem that seems to be working because, when i dial up a phone number, the
phone tool screen shows "setting up modem, please wait, then I hear through
the speakers the sounds of telephone dialing..then an error recording says
this" we're sorry, but we cannot connect you as dialed, error vo12"
I have tried to plug in the output line from the computer into the Motorola
modem as suggested by someone, but with the same results..I am assuming
the fax situation is the same as the direct dial attempts because the
scanning is
working..alas, there is NO conventional phone line installed here, only the
cable line and modem..and that was provided by the ISP and yes i do pay for
the phone service as well as the internet service..OK I just tried
hyperterminal and it dialed and no connection and same error message..please
respond, as I am ready to give up..Bill

On Thu, 21 Feb 2008 16:49:37 -0500, "Bill W..."
<wwalsh7740@optonline.net> wrote:

phone cable voice line wiring is setup. However, I can say that
faxing with a fax modem using a cable company provided voice line can
be made to work if hooked up and setup properly.

Perhaps try to hook up a conventional modular phone cable directly
between the modem and a wall jack that is use now only for a standard
phone handset that works through the cable service. I understand the
cable company will setup the internal standard analog phone wiring in
a location to work with their voice line with a standard handset.

I searched for error vo12 but found nothing. Are you sure about the
syntax?

Gary E
--
|Gary A. Edelstein
|edelsgNO@SPAMyahoo.com.invalid (remove NO SPAM and .invalid to reply)
|"We have met the enemy and he is us." - Walt Kelly's Pogo

Just checked with Optimum Online (Cablevision) and they say that the
Motorola modem will NOT send or receive FAX..I would need to get hold of a
FAX modem to make it work..Thanks anyway...BW
"Gary A. Edelstein" <edelsgNO@SPAMyahoo.com.invalid> wrote in message
news:1d1ur3h06g4e8qglecas9cfvaapfktdqlg@4ax.com...

Bill W... wrote:
But, you DO have a fax modem. You were using the internal modem in your
Gateway computer for faxing at your former location, according to what
you said. So the problem seems to be with the modem that is inside that
Gateway computer. I didn't really want to interrupt this, but you seem
to have misunderstood what Gary was asking. As I understand it, he
wants you to test your computer's internal modem by connecting a modular
cord between it and the wall jack you are using for a regular telephone
connection. I assume that your ISP has provided a way to use regular
telephones throughout your residence. If this is not the case, you need
to make that clear. I'm going to butt out of this now.

Ron

On Fri, 22 Feb 2008 16:04:53 -0500, "Bill W..."
<wwalsh7740@optonline.net> wrote:

analog data/fax modem. That's the one inside your PC. Hook the one
inside the PC to a phone plug that you have a handset connected to and
see if you can fax with it.

Gary E
--
|Gary A. Edelstein
|edelsgNO@SPAMyahoo.com.invalid (remove NO SPAM and .invalid to reply)
|"We have met the enemy and he is us." - Walt Kelly's Pogo

On Fri, 22 Feb 2008 13:30:53 -0800, RCD <farmerdell61@yahoo.com>
wrote:


Gary E
--
|Gary A. Edelstein
|edelsgNO@SPAMyahoo.com.invalid (remove NO SPAM and .invalid to reply)
|"We have met the enemy and he is us." - Walt Kelly's Pogo

Gary A. Edelstein wrote:
I believe the OP said in an earlier post that he does not have a POTS
line at this location, only voice service by way of his cable
provider's VOIP implementation.

ISTM the real question is can "Optimum Online", via the Surfboard,
provide adequate "circuit" quality for *any* dial modem or fax to
operate over their service. VOIP is *not* the same as "Plain Old
Telephone Service" that the modem or fax expects.

--reed

Reed wrote:
FWIW, the OP posted in comp.dcom.modems.cable that he got his fax modem
working. He said he must have switched the modular cords when he set it
up at his new location. Whatever the reason, he thought that Optimum
Online had a FAQ that said he could not fax using their cable modem. I
cannot find any such comment, but do find Q & A for Optimum Voice (their
digital phone service which is what he must have) that says that if you
need a second line for a fax machine, you can add that to your phone
service. Obviously, if a second line works, then a single line would
work, too, but not for voice and fax simultaneously. They do make a
point about alarm systems and the need to make sure that the alarm
device can dial out when someone is using the phone (probably need a
second line for that) and also battery backup. Anyhow, all this is sort
of OT for comp.dcom.modems, except that faxing with a modem is one thing
I checked when considering switching to digital phone myself. I'm still
leery of that due to the fact that what I have works and I don't really
like to change what works.

Ron