Tech Support > Computer Hardware > Modems > one computer loses broadband connection, one doesn't
one computer loses broadband connection, one doesn't
Posted by takoma on October 17th, 2006


I have two computers on a 4 port (wired) router through a cable modem.
The Presario 6420 will not maintain broadband connection if left idle,
and sometimes even while surfing. The other system, a homebuilt, never
loses connection through the same network, so it must be something
with the Compaq itself.

I have to completely restart the Compaq to get the connection back,
this is a serious pain.

Any suggestions?

Posted by DLR on October 17th, 2006


takoma wrote:

Have you tried swapping the cables and/or ports used?

Posted by Warren on October 17th, 2006


takoma wrote:
Right-Click on My Computer. Click on Hardware > Device Manager > Network
Adapters, and double-click the name of the network adapter you're using.
Go to the Power Management tab, and uncheck the box that says "Allow the
computer to turn off this device to save power."

--
Warren H.

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Posted by Andrew Rossmann on October 17th, 2006


In article <12j9r8mo8sm78b9@news.supernews.com>, no@spam.invalid says...
It is running a firewall? Make certain that it is not blocking any ports
referring to the router. I had one computer with intermittent connection
issues, and it was ZoneAlarm blocking the DNS port to the router's
address. I opened it up, and no more problems.

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Posted by takoma on October 18th, 2006


warren, I turned off the power management, and immediately my
connection was available again. Perhaps this fixed it, know by
tomorrow.

Andrew, I am running zonealarm, so if there is still a problem after
warren's suggestion i will look into it further, will need help with
that though.

thanks a bunch so far!

Posted by takoma on October 18th, 2006




Posted by takoma on October 18th, 2006


Ok, maybe that wasn't it. I was surfing and lost connection
suddenly for no apparent reason. Plus, looked at my other system
(which never loses connection) and it is set to allow computer to
turn off device.

Can you explain the zonealarm procedure, perhaps that will fix the
intermittent connection problem?

Posted by takoma on October 19th, 2006


I discovered that if I just shut down zonealarm, then restart it, my
connection comes back.
Can you please help me to fix that port access issue you spoke of?

Posted by Andrew Rossmann on October 19th, 2006


In article <12jf19hlm4o1ae4@news.supernews.com>, no@spam.invalid says...
I don't have ZoneAlarm on my computers (the original issue was awhile
ago on one of my parent's computers.) Maybe somebody could post some
more details info, but generally:
Look in the ZoneAlarm log to see what is being blocked. Most home
routers are set to 192.168.0.1, so anything being blocked to/from that
address could be the problem. If I remember, and if it is DNS being
blocked, you need to open up port 53 to the router's address.

--
If there is a no_junk in my address, please REMOVE it before replying!
All junk mail senders will be prosecuted to the fullest extent of the
law!!
http://home.att.net/~andyross