Hi,

Tried helping with a late-night Cablevision Optimum Online
install and would appreciate advice, before calling their tech
service.
Install CD fails at the step where it is supposed to connect to
their server to set up an account - with the vague message "Could not
process information due to network error."
Motorola Surfboard modem is connected where cable enters the
house using the supplied splitter. Lights for Power, Receive, Send,
Online all green as expected, and Activity blinks amber when connected
computer (OS 10.2.8 G4 Mac) is on.
Built-in Ethernet TCP/IP is set to use DHCP. The computer shows
it has been assigned an IP in the expected range from the cable modem,
and easily connects to the modem's built-in config pages via
browser. Similar failure under OS9 on the same computer, and on a
different Mac. Tried it in Virtual PC - the PC version of the
installer more specifically indicated a problem with DNS. But control
panel was set to get DNS from the server, as expected .
Of course, tried rebooting the computer(s) and the modem too.
Even put a router in between the Mac and the cable modem. Modem
assigns IP to router, router assigns IP to computer - but still
can't seem to get out to the world past the cable modem.

Thanks very much.
-JP

Steve G wrote:
When you say "computer shows it has been assigned an IP in the expected
range from the cable modem", do you mean the range that the cable modem
assigns (starting at 192.168.100.11), or an IP with a public IP address
(anything but 192.168.x.x or 10.x.x.x)? The IP address should be
assigned by the DHCP server on the network, not the cablemodem. When the
network connection is properly functioning, the cablemodem is just a
bridge -- a way to modulate/demodulate Ethernet to RF.

--
Warren H.

==========
Disclaimer: My views reflect those of myself, and not my
employer, my friends, nor (as she often tells me) my wife.
Any resemblance to the views of anybody living or dead is
coincidental. No animals were hurt in the writing of this
response -- unless you count my dog who desperately wants
to go outside now.
Blatant Plug: Every Trading Spaces fan
needs an official Trading Spaces smock:
http://www.holzemville.com/mall/tradingspacesgear.html

Yes just 192.168.100.11 for the computer and the modem lists its HFC IP
Address as 10.xx.xx.xxx. Thanks for explaining - I wasn't sure whether the
computer is supposed to get a new IP address from the cable network,
through the cable modem - or only use the "local" one assigned by the cable
modem. What still confuses me is that if the modem weren't connecting to
the cable network why would it show all Green lights, and "completed" and
"success" config messages for registration and TFTP, etc. in the modem
log.

Whether or not they are significant, I am unsure...but I also noticed the
Surfboard config manager doesn't list anything under "Known CPE MAC
Address" at all - every other field is filled in. Shouldn't the computer's
MAC be there? Also the "Network Access Control Object" is "OFF"

Maybe we'll have to call OOL after work...

Thank you again.



Warren wrote: