Congratulations on getting your problem fixed. I am unfortunate to live
in
Sunnyvale, CA, where we get the worse cable service in the world from
Comcast. Out of the two years I've been with Comcast, I have been down
for an accumulated total of 6 months. I you have a problem with your
service, there is no one to contact except the country-wide 800 number.
They, unfortunately, have no knowledge about any outages in the your
area, so their response is to always roll out a truck, which can take
up to 2 weeks. Once the truck arrives, if the problem is not your modem
or not in the box outside your house, they have to call in a line tech,
and that can take up to two more weeks. Then the finger pointing
begins. The line tech crew will eventually leave you a recorded message
that the problem is resolved, even if it isn't, and then you have to
start all over again with the 800 number and start from scratch. So,
every outage I've had has taken 3 months to get fixed. The only way
I've
gotten any connection problem fixed was by getting the City of
Sunnyvale chamber of commerce to contact comcast, and then my problems
get fixed in about 2 days. (It has always turned out to be a bad
amplifier somewhere up the line) That seems to be their standard
operating procedure, even with the "New" kindler and gentler comcast.
If I could get DSL in my area, I would jump in a second. I use my
internet connection for work, so dial up is out of the question.
My service went out again 2 days ago, and I'm starting another
round of finger pointing. The amount of money they are pouring down the
drain to fix each problem must be stagerring. They certainly, even with
their high rates, have not made a profit from me yet.
