Tech Support > Computer Hardware > Modems > Re: Windows 2000 with cable modem cannot connect to internet
Re: Windows 2000 with cable modem cannot connect to internet
Posted by matt zukowski on August 27th, 2003


First what IP address is being assigned to you via win2k? If it's something
like 169.254.X.X this is windows default rather then a comcast assigned
address.
Second... try pinging 216.109.118.x [216.109.118.66 for example] if your
ip address is in the 169.254.x.x then this will not work at all

For laughs... i'd try the following

Under win98 from the command prompt
ipconfig /all
[or you can use winipcfg]
and note the values that are given by comcast
for hard copy "ipconfig /all > lpt1:" or "ipconfig /all | more" to
actually pause the screen

You should get something like this

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Thing that makes it go
Physical Address. . . . . . . . . : 00-00-00-00-00-00
DHCP Enabled. . . . . . . . . . . : Yes
IP Address. . . . . . . . . . . . : 1.2.3.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 1.2.3.x
DNS Servers . . . . . . . . . . . : 1.1.1.1
2..2.2.2

Use those values in win2k rather then DHCP [Use the following IP address]

If you are able access the internet [test with web-broser, ping, and ping
#.#.#.#] then clearly DHCP isn't working
If you are totally unable to access the internet and you still can under
win98.... then continue troubleshooting starting with the drivers for your
network adapter.

***note*** Static IPs are not supported under comcast, and should only be
used for testing. This procedure should be used to help isolate what the
screw is.












"Shankar" <shankarpatil1974@yahoo.com> wrote in message
news:7cab3244.0308261739.52265c36@posting.google.c om...


Posted by Shankar on August 28th, 2003


Thanks a lot for help

1.) I tried ipconfig /all on win2k and as you said it gave the windows
default IP address(169.254.xxx.xx) as below.Also tried ping
216.109.118.66 and www.yahoo.com which did not work. Then I changed
the values as win98 rather than DHCP and nothing worked again. I also
checked a lot of forums including the realtek site which all said
win2k has inbuilt driver for rtl8019 card and there are no exclusive
drivers.The win2k default driver for this card is NE200 which when
installed had a invalid/conflicting Interrupt Request which I changed
to make it work. I will search for drivers again ..let me know if you
have any more thoughts on how to resolve this.

just a thought ..is there any change I have to do for ISA card in the
bios?

Windows 2000 IP Configuration
Host Name . . . . . . . . . . . . : shankar
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NE2000 Compatible
Physical Address. . . . . . . . . : 52-54-40-20-C8-1C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.178.255
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . :


2.) Also tried : ping 127.0.0.1 which did respond.

Please let me know if you have any other ideas. Win2K installaion is
brand new, there is mo Antivirus,firewall or no other application
installed.

Posted by Shankar on August 28th, 2003


Finally I got it to work. Thanks for the help.

I used the network card dos utility to changes the network card
setting from jumperless to plug&play.I don't know the difference
between the two but it sure works....

Posted by matt zukowski on August 29th, 2003


Sweet... Those older ISA cards can be a pain in the tookus. If possible you
might consider investing in a PCI one, not that you nessicarly need one as
you got your ISA one going, but ISA stuff for the most part is hardly
supported.

"Shankar" <shankarpatil1974@yahoo.com> wrote in message
news:7cab3244.0308281520.46484479@posting.google.c om...