Tech Support > Computers & Technology > Networking > I have my router disconnect from Window XP - help
I have my router disconnect from Window XP - help
Posted by M. B. on February 4th, 2004


I will try to make this as short as possible. For some reason, my router
(Netgear WGR614v3) keeps loosing the connection to my Windows XP SP1,
causing me to loose my DSL connection for about 10 - 30 seconds. Then as if
nothing happened, I am back online. This happenes randomly (sometimes twice
a day, and sometimes more) I know that it is not a defective router, as
I had a D-Link 624 before that, and I have already exchanged my Netgear
twice (trying different BIOS version and tec). All lead to the same
symptom: A little popup box at the bottom right tells me that the LAN cable
has been unplugged (which is not the case). Please remember: Although I
have a WIRELESS router, this lost connection happens on the machine that is
physically connected to the router, so this has nothing to do with wiresless
reception.

I have tried everything I can think of but perhaps someone else has an idea
of what to do? Just for the record, before installing a router I was
running my DSL modem (Verizon) as a router and NEVER had these problems for
over 2 years! The fact is that if I loose my connection to the internet
even for 5 seconds, my Java applets which run in real-time lockup and I have
to restart my whole system.

Here is my system: ASUS P4C800 Deluxe motherboard, which has a 3COM Gigabit
LOM (3C940) network adapter card. I am running the latest known driver
version 1.0.0.46. My DSL modem is a Westell 2200 (latest firmware), whcih
is running in bridge-only mode. I even got another Westell to test the
issue, but the same story.

Without question, the problem seems to be somwhere between my NIC, Router
and Windows XP. It is definately not DSL related since if I plug the
Westell directly to the PC, I never have (had) these issues. One last
point: I have re-checked the router setup and I have the "always" log'ed in
option on. In any case, if my router would log me off my Verizon DSL
account, I would not be getting this "LAN cable unplugged" system tray
pop-up.

And help/suggestions would be VERY MUCH appreciated!

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Posted by M. B. on February 4th, 2004


First of all, thank you everyone for the different suggestions. Here is
what I have tried:

1) Disabled the onboard 3Com Gigabit LOM (3C940) Network card (via the
motherboard BIOS)
2) Installed a Netgear Fast Ethernet FA310TX network card, which worked fine
for over 2 years before. It is set to Auto-Sensing speed, Threshhold=256
bytes and burst length is 16 DWORDS.
3) Made sure that the MTU is set to 1492 and disabled UPnP on the router.
4) Double-checked that each CAT-5 cable to make sure it is working fine. I
even replaced two of them and then pulled and tugged them to see if any of
these might cause this disconnection problem, but I could not replicate the
issue described below
5) And yes, my Westell Verizon DSL modem is running in bridge-only mode.
6) As far as I can tell, this cannot be some kind of a power-saver feauture
issue, as I have lost connections while I was typing and when the monitor
was in "screen saver" mode.

But alas, I am still having the same issue. Every few hours I get that
"LAN cable has been unplugged" system tray icon pop up at the bottom right
and I loose the internet connection. Give it about 20-30 seconds, and I
am again auo-reconnected to the internet.

One other thing: Some of you have mentioned that the 2.4Ghz phone sometimes
cause havoc, but I again remind you that my issue has nothing to do with
wireless interruptions. This is happening on the machine to which the
router is physcially connected.

I am open to hear any other ideas.

"M. B." <REMOVETHESPAMmystic02@verizon.net> wrote in message
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