Dear All,

I have a very good question regarding technical support.

We are a new Company with 2 locations, but we are in One Network segment.

The Distance between each location is 40 KM, and we are connecting with
Wireless - highbandwidth - and all the 2 location are under 1 segment which
is 192.168.1.x / 24.

the total users in both locations are 150 Users.

all of them ar under our domain which is mycompany.com
=======================================

anyway, this is not my question.

now, if any user require a technical assistant , we used to let him enable
Remote desktop connection on His Desktop and then i used to login remotely on
His Pc, and then do all my work and then let him work.

But sometimes the Remote desktop connection is ot working at all , or
sometime is not let you to connect.

so i have to travle 40 KM in order to solve his Problem. also the user
compalain to me that, he want to see every thing i am doing on his PC while i
am working remotely.

so, i tried before while i had a case opened with Microsft, they let me to
login to this URL: http://www.support.com/ra

and then put user name and password and then start give him a full control
over my PC.

this is done by using Live meeting .

Now i want to implement this in My company but using INTRANET.

so is there any one know any Application should i install rather than live
meeting to assist me in the Technical requests , rather than travle 40 KM in
case of Remote desktop connection is not working ?

thanks

Have you looked at Remote Assistance and its "Offer" functionality? You need
to be in a domain or trusted domain environment and both you (the Expert)
and your remote user (the Novice) must be running XP or Windows 2003...

See these links for help...

http://support.microsoft.com/default...b;en-us;308013
http://support.microsoft.com/default...b;en-us;301527
http://support.microsoft.com/default...b;en-us;310629
http://support.microsoft.com/default...b;en-us;306496

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...


"Medo_in_Egypt" <MedoinEgypt@discussions.microsoft.com> wrote in message
news:A6B7834A-EDA1-4893-92BF-EFEF41BDC1EF@microsoft.com...