Tech Support > Operating Systems > Error 0x800A1391
Error 0x800A1391
Posted by Daniel B on August 15th, 2003


I keep receiving the same error message, whenever I go to
the Windows Update site. Does anyone have a solution for
this error message. I know that it has something to do
with Active X controls, but I do not have a solution.
Thank you for your assistance in this matter.

Posted by Peter Saddow [MS] on August 15th, 2003


The troubleshooter at
http://v4.windowsupdate.microsoft.co...ndows%20Update

Has the following problem description and resolution for this error code:

Problem Description:
When customer tries to access site they may see this error.

Resolution:
We're further researching this issue. It appears to be because the customer
can not download the ActiveX component. One case resolved by disabling
firewall program.

Suggestion 2
============
We may be able to resolve this issue by adding
http://Windowsupdate.microsoft.com
http://V4.Windowsupdate.microsoft.com
https://v4.Windowsupdate.microsoft.com (Note: The https is correct)
http://Download.Windowsupdate.com
to the trusted sites list in the Internet Options.
To access the Exceptions settings.
1. Open Internet Explorer
2. Click Tools / Internet Options
3. Click the Security Tab
4. Click on the Trusted Sites Icon
5. Click on the Sites button
6. Unselect the check box "Require server verification (httpsfor all sites
in this zone"
7. Add all 4 sites listed above

Suggestion 3
============
This issue may be resolved by adding the Windows Update sites to the
exceptions list in the Internet Options Proxy Settings.
To access the Exceptions settings.
1. Open Internet Explorer
2. Click Tools / Internet Options
3. Click the Connections Tab / LAN Settings
4. Click the Advanced Button and add windowsupdate.microsoft.com;
v4.windowsupdate.microsoft.com; download.windowsupdate.com to the
exceptions list.


--
Peter Saddow

This posting is provided "AS IS" with no warranties, and confers no rights.

"Daniel B" <alltojah@hotmail.com> wrote in message
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