- error 800a1391
- Posted by frogman on August 16th, 2003
Trying to get Windows update but keep getting this error
message... tried the alleged cure but didn't work... any
ideas?
- Posted by Mow Green on August 16th, 2003
Frogman,
Not sure what the issue is , since you haven't stated it :
http://v4.windowsupdate.microsoft.com/troubleshoot/
Under : Problem Downloading/Installing a Software (Non-Driver) item
See: Install stops at 0% when using the AOL Browser
There is a known issue with the AOL browser not being able to install
updates from the Windows Update site. Sign on to AOL, minimize it,
either use Internet Explorer for the updates or use the shortcut on the
Start menu... always temporarily disable your antivirus program, disk
utilities (re: Norton "anything"), and any other 3rd party software that
relates to internet activities ( pop-up stopper, internet "speed"
boosters, download managers, etc. ).
MowGreen
*-343-*
Never Forgotten
frogman wrote:
- Posted by Maurice N on August 16th, 2003
frogman wrote:
Howdy,
Quote from Lucy at MS : "Typically the 0x800A1391 error is cause by 3rd party software interference.
A program is preventing the download of the ActiveX controls. Are you
behind a Firewall? Proxy? " </enquote>
Do you have any browser-popup stopper - type program ? There are a bunch that cause hiccups.
So could add-on download helpers.
Can't tell which version of Windows you have (Win98, ME, 2000. or XP ? ) so cannot give you custom advice.
If you have AdShield, NetPopup, or any popup ad remover, you need to insure that program is OFF before doing Windows Update.
It can also be an over-eager antivirus program (if you have one) that is interfering.
If none of these are the source, then, if you have a 3rd-party firewall program, try turning that off & then test Windows Update results.
Quoting some items for this error -- from MS Windows Troubleshooter:
It appears to be because the customer can not download the ActiveX component.
#1. Try turning off firewall.
- - -
Suggestion 2
============
We may be able to resolve this issue by adding
http://windowsupdate.microsoft.com
http://v4.windowsupdate.microsoft.com
https://v4.windowsupdate.microsoft.com (Note: The https is correct)
http://download.windowsupdate.com
*.akamai.net (yes, akamai.net since August 15-16, 2003) (add it to Trusted list)
to the trusted sites list in the Internet Options.
To access the Exceptions settings.
1. Open Internet Explorer
2. Click Tools / Internet Options
3. Click the Security Tab
4. Click on the Trusted Sites Icon
5. Click on the Sites button
6. Unselect the check box "Require server verification (https
for all sites in this zone"
7. Add all 4 sites listed above
=====
Suggestion 3
============
This issue may be resolved by adding the Windows Update sites to the exceptions list in the Internet Options Proxy Settings.
To access the Exceptions settings.
1. Open Internet Explorer
2. Click Tools / Internet Options
3. Click the Connections Tab / LAN Settings
4. Click the Advanced Button and add
windowsupdate.microsoft.com
v4.windowsupdate.microsoft.com
download.windowsupdate.com
to the exceptions list.
=========
--
Maurice N
MVP Windows - Shell / User
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