Tech Support > Operating Systems > install freezes on all updates
install freezes on all updates
Posted by chris on February 16th, 2004


Updates download but when I click install nothing
happens. It just freezes.
This happens with auto update and when I visit the update
web site

Posted by Lucy [MSFT] on February 18th, 2004


Chris,

Is the problem with a particular update? Can you install outside of Windows
Update?
This is a known issue with an older version of AOL. If this applies try the
following:

After signing on to AOL click the Start button then click the Windows Update
Icon. This will start Windows Update using the version of Internet Explorer
that comes with the operating system.

If not please post the latest information from he Windows Update.log file.

To view the file:

Copy and paste "%windir%\windows update.log" (w/o the quotes)
into the Internet Explorer address bar and hit Enter.
Scroll down to the current date and look for the error being reported.
Please post the last 20 lines from the Windows Update.log file



Thanks,
Lucy [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.


"chris" <anonymous@discussions.microsoft.com> wrote in message
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