Review the troubleshooting tips in these articles:
Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/
Problems When Viewing or Downloading From Windows Update
http://support.microsoft.com/?kbid=193385
HOW TO: Troubleshoot Problems Connecting to Windows Update
http://support.microsoft.com/default...b;en-us;818018
Error Message: Thank You For Your Interest in Windows Update...
http://support.microsoft.com/default...b;EN-US;234272
"Software Update Incomplete, This Windows Update Software
Did Not Update Successfully" Error Message When You Visit
the Windows Update Web Site
http://support.microsoft.com/default...b;en-us;319585
How To Fix The Cryptographic Service Error
http://www.updatexp.com/cryptographic-service.html
Also, visit http://www.kellys-korner-xp.com/top10faqs.htm and scroll
down to "Why Can't I Download Updates" for additional troubleshooting ideas.
--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/
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"JamesT" <jimbartlett@ampekko.com> wrote in message:
news:079301c3cecf$7dc41360$a501280a@phx.gbl...
| I downloaded the latest updates for Windows XP on 9th
| December and all went well.
|
| I tried to do an update on 29th and 30th December and the
| updates load to the computer and the computer then says
| that it is preparing to install, but even after several
| hours nothing has happened. the log showsw that the
| updates failed but does not say why. there is no error
| given or error code or any help at all.
|
| All previous updates have been automatic, this latest
| update was using windows update as I have not had an
| automatic update since 9th December.
|
| Can anyone help.
|
| JamesT.
