Hi. I have a ATI Radeon 9600 pro video card. I want to
update the driver and I am instructed to download service
pack 1 so I do the usual windows update and everytime I
do my desktop disappears. I have constant problems every
single time I download any of these so called security
updates. I have wiped and reformatted my hard drive 3
times now and have tried this with minimal software
enviroments loaded on a clean machine and still have this
problem. ATI says it is a Microsoft issue. I can't seem
to get any support help through Microsoft I bought
windows XP packaged and sealed froma local computer store
but when I try to submit an online tech support issue or
get a telephone number it asks me to input my product ID.
I do so and get an error message stating it is a oem
product shipped with PC contact your manufacturer. This
is wrong it did not come with this pc. Any help would be
greatly appreciated. Thank you.

Hi Eric,

Try calling Windows XP support:
2 incidents and installation support
(425) 635-3311


--
Thanks,
Lucy [MS]

This posting is provided "AS IS" with no warranties, and confers no rights.


"Eric" <anonymous@discussions.microsoft.com> wrote in message
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