Tech Support > Operating Systems > Unable to update
Unable to update
Posted by Derek on February 8th, 2004


When I try to download updates the checking for latest
version page doesn't seem to be loading as when I go to
welcome page and press scan for updates it gives me a
message saying windows update site hasn't finished loading
even though I have tried leaving it for ages. I also get
error on page messages on some pages on the internet
though not all and wonder if this is something to do with
it. Have done a virus scan and none found so am completely
baffled. Many thanks to anyone out there who can help
this baffled muppet.

Posted by Lucy [MS] on February 8th, 2004


Hi Derek,

What operating system are you running? It sounds like a program may be
intercepting the Windows Update process.

Here's a knowledge base article with a list of some known programs:
http://support.microsoft.com/default...b;en-us;241234
For testing purposes you may try temporarily disabling any web
enhancement/accelerator/Antivirus programs before accessing the site.


Try a clean boot.

--
Thanks,
Lucy [MS]

This posting is provided "AS IS" with no warranties, and confers no rights.


"Derek" <muppet_1950@yahoo.co.uk> wrote in message
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