i cannot seem to get the update #814033 criticai update
to load WHAT DO I DO

larry wrote:
Larry,
Is it failing on the download? or does it complete that portion?
Is it failing in the install phase?

On Windows Update problems: You need to find & "isolate" the section of the log for the "fail date".
Use Windows' Notepad to open this log:
C:\Windows\Windows Update.log (for Win XP & Win98/Me)

Having found the "error" , then do a "search" on this MS page. See MS Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/
--
Maurice N
MVP Windows - Shell / User
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