Kevin,
See if either of these helps :
http://v4.windowsupdate.microsoft.com/troubleshoot/
Under : Problem Downloading/Installing a Driver
See : Download stops or freezes. The Windows Update - Web Page Dialog
window appears but download never starts
Problem Description:
After accepting the EULA, the Windows Update - Web Page Dialog window
appears but the download never starts. Nothing "moves" on the download
progress bar, no matter how long you leave the connection open.
Resolutions:
Please re-register the following files:
regsvr32 msscript.ocx
regsvr32 dispex.dll
regsvr32 vbscript.dll
regsvr32 scrrun.dll
1. Click "Start," and then click "Run."
2. Type regsvr32 msscript.ocx in the "Open" box and click "OK."
3. Repeat for dispex.dll,vbscript.dll, and scrrun.dll.
Next, make sure file (open) type .JS is properly associated:
1. In Control Panel, click "Folder Options," and then click "File Types."
2. Locate the .JS extension and click "Advanced."
3. Make sure the "Application to perform action" field contains:
C:\WINDOWS\System32\WScript.exe "%1" %* This is for a Windows XP
computer. For Windows 2000 substitute the C:\WINDOWS\ with C:\Winnt\.
For Windows 98 and Windows Millenium Edition substitute this:
C:\WINDOWS\System\ for C:\Windows\system32.
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and
Download hangs. The Windows Update - Web Page Dialog window appears
but download never starts (Windows 98)
Problem Description:
After accepting the EULA, the Windows Update - Web Page Dialog window
appears but the download never starts. Nothing "moves" on the download
progress bar, no matter how long you leave open the connection.
Another symptom of this issue is that if you try to print from the
browser you may get an error similar to this:
An error has occurred in the script on this page.
Line: 228
Char: 1
Error: Incompatible version of the RPC stub.
Code: 0
URL: res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/preview.dlg
Resolutions:
Microsoft is still investigating this problem, however here are some
steps that have resolved this issue for other Windows 98 customers:
Suggestion 1
1. Click on Start, Run and type "REGSVR32 DISPEX.DLL" (w/o the quotes).
You should see a popup message that this process succeeded.
2. Connect to the Windows Update site and see if the download hangs.
Suggestion 2
Microsoft has found that one version of the DISPEX.DLL file (5.6.0.8515)
can cause this problem. This version is installed from the Windows
Script 5.6 download on the MSDN web site. If you have Version
5.6.0.8515 of the DISPEX.DLL file, then you need to try replacing it
with the version of the file that comes with IE 6 SP1 (Version 5.6.0.6626).
Follow these steps to see which version of the file you have:
1. Open Windows Explorer and navigate to this folder:
C:\Windows\System
2. Find the file DISPEX.DLL in that folder, right-click on it and
select Properties from the popup menu.
3. Click on the Version tab to see the Version Number of the file.
If you need to replace the file then follow these steps:
1. Open Windows Explorer and navigate to this folder:
C:\Windows\Windows Update Setup Files
This folder is created when you install IE 6 SP1, so if you don't have
this folder then re-install IE 6 SP1 to get it.
2. Within the folder, find this file:
Scren56.cab
3. Double-click on this file to view it's contents. You may need to
install WinZip to view the contents of the file.
4. Extract the file DISPEX.DLL and replace your current version of this
file with the version you extracted.
5. Click on Start, Run and type "REGSVR32 DISPEX.DLL" (w/o the quotes).
You should see a popup message that this process succeeded.
6. Connect to the Windows Update site and see if the download hangs.
Suggestion 3
1. Click on the following link to download a file called MCREPAIR.EXE:
http://download.microsoft.com/downlo...s/mcrepair.exe
Please save this file to your Desktop.
2. Open Windows Explorer.
3. Create a temporary backup directory called C:\Backup.
4. Now navigate to the C:\Windows\System directory.
5. Copy these files to the C:\Backup directory:
Asycfilt.dll
Oleaut32.dll
Olepro32.dll
Stdole2.tlb
6. Verify that copies of these files are in the C:\Backup folder.
7. Return to your Desktop and double-click on the file MCREPAIR.EXE.
8. Click Yes to any messages that appear. Once the process is complete,
you will be prompted to reboot your PC.
9. After your system boots, try the Windows Update site again and if the
download still hangs and/or you encounter problems with other
applications on your PC then you can use the following steps to restore
your original files:
1. Open Windows Explorer.
2. Navigate to the C:\Backup folder.
3. Copy the four files to this folder:
C:\Windows\System
4. Click the "Yes To All" button when the popup message appears asking
if you want to overwrite the existing files.
5. Now re-boot your PC.
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If neither suggested resolutions solve the issue post the last 20 or so
lines from the Windows Update.log found in the WINDOWS folder. It will
open with Notepad.
MowGreen [MVP]
*-343-* Never Forgotten
Kevin Williams wrote:
