Hello,

I am having problems with WU again.

I get this Error page:

Windows Update has encountered an error and cannot display
the requested page.


Send error number to Microsoft (0x80072F76)


I don't understand why it's happening again.
I wonder if something happened after I installed the
ZoneAlarm.

I would appreciate very much if you know how to solve this
problem.

Thanks in advance.

I have a number of suggestions for you:

Suggestion 1
===========

Check your HOSTS file (it may also be called HOSTS.SAM) and make sure you
don't have any static IP entries for the Windows Update web site listed in
the file. If you are running Win98/ME, the HOSTS file will be in this
folder:

C:\Windows

If you are running WinNT/2K/XP, it will be in this folder:

C:\WINDOWS\system32\drivers\etc

You can use Notepad to open the HOSTS file. You may need to "tell" Windows
to use Notepad to open the file.

Applications like web accelerators, TweakMasterDNS, etc. can add static IP
entries for the Windows Update site into your HOSTS file and when this
happens you will get the 0x80072F76 error message.

Suggestion 2
===========

Check your firewall/proxy settings and also try disabling your firewall.
This error is the result of your PC's inability to connect to a component of
the Windows Update site. Disable all 3rd party applications (including
anti-virus) before accessing the site.

Suggestion 3
===========

You may be able to resolve this issue by adding the following Web sites to
the trusted sites list in Internet Options:

http://Windowsupdate.microsoft.com
http://V4.Windowsupdate.microsoft.com
https://v4.Windowsupdate.microsoft.com (Note: The https is correct)
http://Download.Windowsupdate.com

To add these web sites to the list, follow these steps:

1. Open Internet Explorer.
2. Click "Tools," and then click "Internet Options."
3. Click "Security."
4. Click the Trusted Sites icon.
5. Click "Sites."
6. Clear the check box "Require server verification (httpsfor all sites in
this zone."
7. Add all four sites listed above.

Suggestion 4
===========

This issue may be resolved by adding the Windows Update sites to the
exceptions list in the Internet Options Proxy Settings.
To access the Exceptions settings:

1. Open Internet Explorer
2. Click "Tools" and then click "Internet Options."
3. Click "Connections" and then click "LAN Settings."
4. Click "Advanced" and add windowsupdate.microsoft.com;
v4.windowsupdate.microsoft.com, and download.windowsupdate.com to the
exceptions list.If you run other proxy/firewall software, then add the sites
to the exception list for those applications as well.

Suggestion 5
===========

As a test, try this link:

http://windowsupdate.microsoft.com/v4/iuident.cab

When you click this link, you should see a popup message asking if you want
to Open the file, or Save it to your computer. If you are unable to connect
to this link and see a Page Cannot Be Displayed-type error, then this
confirms that some aspect of your Internet connection is preventing you from
reaching the Windows Update site.

Suggestion 6
===========

This error may also occur with Mailgate from http://www.mailgate.com/
previous to version 3.5.171 beta where the issue seems to have been
corrected.
The excerpt below is from the release notes for the MailGate 3.5.171 Beta:

1.1 SDR0137 - Added support for the HTTP HEAD command in the Web proxy. This
command is used by the Microsoft Windows XP update service.


--
David Herman
Windows Update MVP
-----------------------------------


"Peaceforall" <noemailaddress@noemailaddress.com> wrote in message
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