Tech Support > Operating Systems > windows updates not installing
windows updates not installing
Posted by David on November 1st, 2003


I am able to download the windows updates, then it locks
up and doesn't go into installing them. I am using
windows xp, on a compaq 2100us notebook.

Posted by Lucy [MS] on November 3rd, 2003


Are you using the AOL browser? If so minimize AOL and use Internet
Explorer.
Check the Windows Update.log file for any error messages:
Copy and paste "%windir%\windows update.log" (w/o the quotes) into the
Internet Explorer address bar and hit Enter.
The Windows Update.log will open in a separate window. Scroll down to the
bottom of the log and locate the error. The date and time are listed on the
left hand side. Any error message?



Thanks,
Lucy [MS]

This posting is provided "AS IS" with no warranties, and confers no rights.


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