When I click on the Scan for Updates button, I get an
error 0x800A138F. These were the resolutions for this
error but I tried them and NOTHING!!! I cannot even
access secured websites, so if I try to go to the Dell
Support site, it says "Page cannot be displayed!!""

The error 0x800A138F is displayed when scanning for
updates, but the Windows Update.log file will show error
0x800C0008.

Resolutions:

This is a generic error number which indicates a problem
with the SSL connection with our server.

Some customers have resolved this issue by disabling or
uninstalling internet acceleration software.

Suggestion 2
============
The error may occur because the language-setting in
Internet Explorer is missing. To add a language, in
Internet Explorer, select Tools-->Internet Options, and
click the "Languages" button. Add a language to the list
if empty.

Suggestion 3
============
Check the system time. SSL will not function if the
system time is more than 100 days off.

Suggestion 4
============
Please uncheck "Check for server certificate revocation":

1. Open Internet Explorer
2. Click on Tools
3. Click on Internet Option from the drop down menu
4. Click on the Advanced tab
5. Scroll down to the Security Section
6. Unselect "Check for server certificate revocation"
7. Reboot the machine

Suggestion 5
============
One customer performed an MSN Messenger update, which
fixed his 0x800c0008 Windows Update issue as well.
Correlation not yet determined but an avenue to check if
you have MSN Messenger installed.

Hi,

Try the rest of the solutions at:

http://www.updatexp.com/0x800A138F.html

Kind regards

Marc Liron
www.updatexp.com

Thanks Marc.

I tried everything you suggested below, but nothing
worked.

The error I get says AKAMAI (Error 0x800C0005), but under
Certificates I don't see any Certificates with AKAMAI.

Also, when I tried to install Internet Explorer 6.0
Service Pack 1, message says: Windows Update Setup unable
to download information about available installation
sites.
Setup may have been unable to use your current proxy
server settings. Click Advanced if you know your proxy
settings. I don't think I use proxy settings because it
is not selected under the Connections tab under LAN
settings. I Manually downloaded several updates but this
one will not install. I have IE 6.0.2800.1106.xpsp2
with 128-bit. I did EVERYTHING you suggested in the link
below except Step 7 because I don't even know how to
check to see if I have port 443 and how to unblock it. I
also didn't try Step 12 because new windows can open up
just fine for me. Should I try this anyway? I did Step
14 but it did not work.

Thanks for your help! Karla