Tech Support > Operating Systems > won"t install updates
won"t install updates
Posted by john c on August 13th, 2003


After windows udate downloaded xp service pack 1, it
fails to begin installing process. what can I do to get
it installed. this is my first time with this sort of
thig so when you reply please be very clear. thanks
John C.

Posted by Nicholas on August 13th, 2003


John --

Follow these instructions:

Step #1:

Perform a Disk Cleanup:

Go to Start > Programs > Accessories > System Tools > Disk Cleanup

Step #2:

Go to Start > Run and type: MSCONFIG , and hit enter.
Select "Normal Startup", click "apply" and reboot.

Step #3:

1. Start the Administrative Tools utility in your Control Panel.
2. Double-click Services.
3. Right-click "Cryptographic Services", and then click Properties.
4. Click "Automatic" for Startup type, and then click Start.
5. Try installing the Updates again. If the problem persists, go to Step 6.
6. Click Start, and then click Run.
7. In the Open box, type: CMD , and then click OK.
8. At the Command Prompt, type (or Copy & Paste) the following commands,
each individually, pressing ENTER after each line:

net stop cryptsvc

ren %systemroot%\system32\catroot2 oldcatroot2

net start cryptsvc

Type EXIT to close the Command Prompt, and visit Windows Update again.


**** ALTERNATIVE ****

Windows XP Service Pack 1 (direct download)
http://www.microsoft.com/WindowsXP/p...1/default..asp

Note: Select "Network Installation" (32-bit)


--
Nicholas

-----------------------------------------------------------------

"john c" <jncjat@aol.com> wrote in message:
news:00d401c361b3$0a3b6210$a301280a@phx.gbl...

| After windows udate downloaded xp service pack 1, it
| fails to begin installing process. what can I do to get
| it installed. this is my first time with this sort of
| thig so when you reply please be very clear. thanks
| John C.

Posted by JSEPH VENDER on August 13th, 2003



Posted by JOSEPH VENDER on August 13th, 2003



Posted by Kim on August 13th, 2003


Nicholas,

Just wanted to say thanks. You definately helped me. I
am John's twin (first computer problem). Your
instructions were very clear and helpful. Thanks again!!