Jan,

Check your date and time to ensure that they are accurate.
Also, check to see that there is a Language chosen for
Internet Explorer. You may do this via Control Panel | Internet Options
On the first page ( General ) click the Languages button and make sure
that your particular language has been selected and is listed on top of
any other ones.

Also, if you haven't already, go here :
http://v4.windowsupdate.microsoft.com/troubleshoot/
look under : Problem reaching Windows Update
see: Software Update page repeatedly displays "Update Now" button.

HTH,
MowGreen
*-344-*
Never Forgotten

Jan wrote:

Jan,

Next... what firewall did you disable, the one that comes with XP or
or a 3rd party firewall. Make sure XP's firewall is disabled if you are
using a 3rd party firewall .
Check to see if you have any any unnecessary proxy or automatic
configuration settings via Internet Options, Connections tab...click the
LAN settings button to check them out.

When you went back to Win Up, did you still get the same entries in your
Windows Update.log ?... or were there different error messages ?

If the software controls are not installing or are becoming corrupted,
look towards a 3rd party software ( ANY Norton product ; your antivirus,
firewall, pop-up stopper, ad blocker, cookie utility, internet "speed
booster" ) as being the possible culprit.

Have you attempted to remove and rebuild the ActiveX Controls ? :
http://support.microsoft.com/?kbid=319585

" Remove the Windows Update ActiveX Controls

1. Click Start, and then click Search.
2. Click More Advanced Options, and then click to select the Search
hidden files and folders check box.
3. Type iuctl.dll and iuengine.dll, and then click Search.
4. If these files are found in your C:\Windows\System32\Dllcache
folder, delete them.
5. If these files are found in any folder other than
C:\Windows\System32, delete them.
6. After you have deleted all other copies of these files, delete
them from the C:\Windows\System32 folder.
7. When you are prompted to insert the Windows XP installation
CD-ROM, click Cancel.

Note You will download newer versions of the files from the
Windows Update Web site.
8. When you are prompted to answer if you want to keep the
unrecognized file versions, click Yes.
9. Visit the Windows Update Web site and install new copies of the
ActiveX controls. "

If the above brings no relief, try this :
Errors Occur When You Try to Install Updates from the Windows Update Web
Site
http://support.microsoft.com/default.aspx?scid=kb817753
or
HOW TO: Troubleshoot Problems Connecting to Windows Update
http://support.microsoft.com/?kbid=818018

And, there's always the manual download of updates :
HOW TO: Download Windows Updates and Drivers from the Windows Update Catalog
http://support.microsoft.com/?kbid=323166

I hope this helps you, somehow,
MowG.

Jan wrote:

Hi Mow,

thanks for all your help so far, I finally managed to get the update scan
started ;-))

However, now I seem to have serious installation problems - only 2 of the 20
(or so) updates found could be installed,
I get the following error for the other updates on the web-based logfile
(sorry this is in German, but I'm sure you'll get the idea):

--------------------------------------------
Fehlgeschlagen Sonntag, 6. Juli 2003 331953: Sicherheitsupdate
(Windows XP) Website
Fehlgeschlagen Sonntag, 6. Juli 2003 329170: Sicherheitsupdate Website
Fehlgeschlagen Sonntag, 6. Juli 2003 811630: Wichtiges Update (Windows
XP)
Weitere Informationen... (Diese Site ist möglicherweise in englischer
Sprache.) Website
Fehlgeschlagen Sonntag, 6. Juli 2003 Q329048: Sicherheitsupdate
Weitere Informationen... (Diese Site ist möglicherweise in englischer
Sprache.) Website
Fehlgeschlagen Sonntag, 6. Juli 2003 Q323255: Sicherheitsupdate
Weitere Informationen... (Diese Site ist möglicherweise in englischer
Sprache.) Website
Fehlgeschlagen Sonntag, 6. Juli 2003 814078: Sicherheitsupdate
(Microsoft Jscript Version 5.6, Windows 2000, Windows XP) Website
Fehlgeschlagen Sonntag, 6. Juli 2003 810577: Sicherheitsupdate Website
Fehlgeschlagen Sonntag, 6. Juli 2003 810833: Sicherheitsupdate
(Windows XP) Website
Fehlgeschlagen Sonntag, 6. Juli 2003 810565: Wichtiges Update Website
Fehlgeschlagen Sonntag, 6. Juli 2003 328310: Sicherheitsupdate Website
Fehlgeschlagen Sonntag, 6. Juli 2003 Q329115: Sicherheitsupdate
(Windows XP) Website
Fehlgeschlagen Sonntag, 6. Juli 2003 Q329390: Sicherheitsupdate
Website
Fehlgeschlagen Sonntag, 6. Juli 2003 Q329834: Sicherheitsupdate
(Windows XP)
Weitere Informationen... (Diese Site ist möglicherweise in englischer
Sprache.) Website
Fehlgeschlagen Sonntag, 6. Juli 2003 814033: Wichtiges Update Website
Fehlgeschlagen Sonntag, 6. Juli 2003 Q329441: Wichtiges Update Website
Fehlgeschlagen Sonntag, 6. Juli 2003 Q815021: Sicherheitsupdate
Website
Erfolgreich Sonntag, 6. Juli 2003 Q817287: Wichtiges Update
(Beschädigung der Katalogdatenbank unter Microsoft Windows XP) Website
Fehlgeschlagen Sonntag, 6. Juli 2003 811493: Sicherheitsupdate
(Windows XP) Website
Erfolgreich Sonntag, 6. Juli 2003 330994: Sicherheitsupdate (Outlook
Express 6 SP1) Website
Erfolgreich Sonntag, 6. Juli 2003 818529: Kumulativer Patch für
Internet Explorer 6 Service Pack 1, Juni 2003

----------------------------------------------

Basically, all those that say "FEHLGESCHLAGEN" didn't install at all. Again,
i have disabled anything that could interrupt.
Any ideas? Getting there.... slowly ;-)

Thanks so much for your patience....
jan



"Mow Green" <mowgreen@nowandzen.com> schrieb im Newsbeitrag
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