I have been trying to get into the Add/Remove windows components to reinstall
Windos Messenger since I keep getting messages that it cannot start when I
start Media Center. Whenever I click on the Add/Remove option, instead of
starting, I get this message:

Setup was unable to open information file hide..
Contact your System Administrator. The specific error code is 0x7b at line
2088999411.

After the word 'hide' there are a number of special characters that look
like squares and things. I have tried running Setup directly and it says to
go back to Control Panel and use Add/Remove.

What is the hide?? file and how do I get past this?

Madala,

Click Start, Run and type:

%windir%\inf\sysoc.inf

Post the contents of the file here.

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com


"Madala" <Madala@discussions.microsoft.com> wrote in message
news:FD1C2BFE-63CF-4C12-9E47-7090F65471CC@microsoft.com...
>I have been trying to get into the Add/Remove windows components to
>reinstall
> Windos Messenger since I keep getting messages that it cannot start when I
> start Media Center. Whenever I click on the Add/Remove option, instead of
> starting, I get this message:
>
> Setup was unable to open information file hide..
> Contact your System Administrator. The specific error code is 0x7b at
> line
> 2088999411.
>
> After the word 'hide' there are a number of special characters that look
> like squares and things. I have tried running Setup directly and it says
> to
> go back to Control Panel and use Add/Remove.
>
> What is the hide?? file and how do I get past this?

Dear Ramesh,

I am facing the same problem. When I try to launch Add/Remove wizard it says
that another version of the program is already running. I have noticed that
the file that is already running is "sysocmgr.exe" so I used Task Manager to
manually interrupt it. Then I tried to launch the wizard again and I have
received the following error (in Italian)

Impossibile caricare la libreria di installazione Ts0c.dll oppure trovare la
funzione HydraOC. Rivolgersi all'amministratore di sistema. Codice di errore
specifico 0x7e

in English that should be something like

Impossible to load the installation library Ts0c.dll or finding the function
HyrdaOC. Ask your system administrator. Specific error code 0x7e

I have followed the instruction you gave to Madala and here are the results
of typing "%windir%\inf\sysoc.inf"


[Version]
Signature = "$Windows NT$"
DriverVer=07/01/2001,5.1.2600.2180

[Components]
NtComponents=ntoc.dll,NtOcSetupProc,,4
WBEM=ocgen.dll,OcEntry,wbemoc.inf,hide,7
Display=desk.cpl,DisplayOcSetupProc,,7
Fax=fxsocm.dll,FaxOcmSetupProc,fxsocm.inf,,7
NetOC=netoc.dll,NetOcSetupProc,netoc.inf,,7
iis=iis.dll,OcEntry,iis.inf,,7
com=comsetup.dll,OcEntry,comnt5.inf,hide,7
dtc=msdtcstp.dll,OcEntry,dtcnt5.inf,hide,7
IndexSrv_System = setupqry.dll,IndexSrv,setupqry.inf,,7
TerminalServer=TsOc.dll, HydraOc, TsOc.inf,hide,2
msmq=msmqocm.dll,MsmqOcm,msmqocm.inf,,6
ims=imsinsnt.dll,OcEntry,ims.inf,,7
fp_extensions=fp40ext.dll,FrontPage4Extensions,fp4 0ext.inf,,7
msmsgs=msgrocm.dll,OcEntry,msmsgs.inf,hide,7
WMAccess=ocgen.dll,OcEntry,wmaccess.inf,,7
RootAutoUpdate=ocgen.dll,OcEntry,rootau.inf,,7
IEAccess=ocgen.dll,OcEntry,ieaccess.inf,,7
OEAccess=ocgen.dll,OcEntry,oeaccess.inf,,7

WMPOCM=ocgen.dll,OcEntry,wmpocm.inf,,7

Games=ocgen.dll,OcEntry,games.inf,,7
AccessUtil=ocgen.dll,OcEntry,accessor.inf,,7
CommApps=ocgen.dll,OcEntry,communic.inf,HIDE,7
MultiM=ocgen.dll,OcEntry,multimed.inf,HIDE,7
AccessOpt=ocgen.dll,OcEntry,optional.inf,HIDE,7
Pinball=ocgen.dll,OcEntry,pinball.inf,HIDE,7
MSWordPad=ocgen.dll,OcEntry,wordpad.inf,HIDE,7
ZoneGames=zoneoc.dll,ZoneSetupProc,igames.inf,,7



TabletPC=tabletoc.dll,TabletSetupProc,Tabletpc.inf ,HIDE,7



Freestyle=medctroc.dll,MedCtrOCISetupProc,medctroc .inf,HIDE,7



netfx=netfxocm.dll,UrtOcmProc,netfxocm.inf,hide,7

[Global]
WindowTitle=%WindowTitle%
WindowTitle.StandAlone="*"

[Components]
msnexplr=ocmsn.dll,OcEntry,msnmsn.inf,,7

[Strings]
WindowTitle="Installazione di Windows Professional"
WindowTitle_Standalone="Aggiunta guidata componenti di Windows"

Hope this can help. Thanks

Gianluca from Italy

"Ramesh, MS-MVP" wrote:

> Madala,
>
> Click Start, Run and type:
>
> %windir%\inf\sysoc.inf
>
> Post the contents of the file here.
>
> --
> Ramesh, Microsoft MVP
> Windows XP Shell/User
>
> Windows XP Troubleshooting
> http://www.winhelponline.com
>
>
> "Madala" <Madala@discussions.microsoft.com> wrote in message
> news:FD1C2BFE-63CF-4C12-9E47-7090F65471CC@microsoft.com...
> >I have been trying to get into the Add/Remove windows components to
> >reinstall
> > Windos Messenger since I keep getting messages that it cannot start when I
> > start Media Center. Whenever I click on the Add/Remove option, instead of
> > starting, I get this message:
> >
> > Setup was unable to open information file hide..
> > Contact your System Administrator. The specific error code is 0x7b at
> > line
> > 2088999411.
> >
> > After the word 'hide' there are a number of special characters that look
> > like squares and things. I have tried running Setup directly and it says
> > to
> > go back to Control Panel and use Add/Remove.
> >
> > What is the hide?? file and how do I get past this?
>
>

Gianluca,

Extracting a copy of the file tsoc.dll from Windows XP CD should help.

Extract a copy here:

C:\WINDOWS\system32\setup

Example:
Setup was unable to load the master information file:
http://windowsxp.mvps.org/sysocerror.htm

How to expand Windows XP files from the installation disk:
http://support.microsoft.com/?kbid=888017

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com


"Gianluca Salvatori" <GianlucaSalvatori@discussions.microsoft.com> wrote in
message news:C1682DCC-44BB-4FEB-A066-ED3E5D67BD0A@microsoft.com...
> Dear Ramesh,
>
> I am facing the same problem. When I try to launch Add/Remove wizard it
> says
> that another version of the program is already running. I have noticed
> that
> the file that is already running is "sysocmgr.exe" so I used Task Manager
> to
> manually interrupt it. Then I tried to launch the wizard again and I have
> received the following error (in Italian)
>
> Impossibile caricare la libreria di installazione Ts0c.dll oppure trovare
> la
> funzione HydraOC. Rivolgersi all'amministratore di sistema. Codice di
> errore
> specifico 0x7e
>
> in English that should be something like
>
> Impossible to load the installation library Ts0c.dll or finding the
> function
> HyrdaOC. Ask your system administrator. Specific error code 0x7e
>
> I have followed the instruction you gave to Madala and here are the
> results
> of typing "%windir%\inf\sysoc.inf"
>
>
> [Version]
> Signature = "$Windows NT$"
> DriverVer=07/01/2001,5.1.2600.2180
>
>

Worked ! THank you very much !

This is what I typed in the command line:

expand D:\i386\tsoc.dl_ -r c:\windows\system32\setup

and if worked perfectly !

The only mystery is how in the world that .dll disappeared.

Thank you again for your help and kindness.
Yours
Gianluca
"Ramesh, MS-MVP" wrote:

> Gianluca,
>
> Extracting a copy of the file tsoc.dll from Windows XP CD should help.
>
> Extract a copy here:
>
> C:\WINDOWS\system32\setup
>
> Example:
> Setup was unable to load the master information file:
> http://windowsxp.mvps.org/sysocerror.htm
>
> How to expand Windows XP files from the installation disk:
> http://support.microsoft.com/?kbid=888017
>
> --
> Ramesh, Microsoft MVP
> Windows XP Shell/User
>
> Windows XP Troubleshooting
> http://www.winhelponline.com
>
>
> "Gianluca Salvatori" <GianlucaSalvatori@discussions.microsoft.com> wrote in
> message news:C1682DCC-44BB-4FEB-A066-ED3E5D67BD0A@microsoft.com...
> > Dear Ramesh,
> >
> > I am facing the same problem. When I try to launch Add/Remove wizard it
> > says
> > that another version of the program is already running. I have noticed
> > that
> > the file that is already running is "sysocmgr.exe" so I used Task Manager
> > to
> > manually interrupt it. Then I tried to launch the wizard again and I have
> > received the following error (in Italian)
> >
> > Impossibile caricare la libreria di installazione Ts0c.dll oppure trovare
> > la
> > funzione HydraOC. Rivolgersi all'amministratore di sistema. Codice di
> > errore
> > specifico 0x7e
> >
> > in English that should be something like
> >
> > Impossible to load the installation library Ts0c.dll or finding the
> > function
> > HyrdaOC. Ask your system administrator. Specific error code 0x7e
> >
> > I have followed the instruction you gave to Madala and here are the
> > results
> > of typing "%windir%\inf\sysoc.inf"
> >
> >
> > [Version]
> > Signature = "$Windows NT$"
> > DriverVer=07/01/2001,5.1.2600.2180
> >
> >
>
>

You're welcome.

See also:

Description of Windows XP and Windows Server 2003 System File Checker
(Sfc.exe):
http://support.microsoft.com/?kbid=310747

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com


"Gianluca Salvatori" <GianlucaSalvatori@discussions.microsoft.com> wrote in
message news:B0DED816-709D-4C5E-8A50-A4139D6B59F3@microsoft.com...
> Worked ! THank you very much !
>
> This is what I typed in the command line:
>
> expand D:\i386\tsoc.dl_ -r c:\windows\system32\setup
>
> and if worked perfectly !
>
> The only mystery is how in the world that .dll disappeared.
>
> Thank you again for your help and kindness.
> Yours
> Gianluca
> "Ramesh, MS-MVP" wrote:
>
>> Gianluca,
>>
>> Extracting a copy of the file tsoc.dll from Windows XP CD should help.
>>
>> Extract a copy here:
>>
>> C:\WINDOWS\system32\setup
>>
>> Example:
>> Setup was unable to load the master information file:
>> http://windowsxp.mvps.org/sysocerror.htm
>>
>> How to expand Windows XP files from the installation disk:
>> http://support.microsoft.com/?kbid=888017

Is this the same thing that I should try for my original problem?


"Ramesh, MS-MVP" wrote:

> You're welcome.
>
> See also:
>
> Description of Windows XP and Windows Server 2003 System File Checker
> (Sfc.exe):
> http://support.microsoft.com/?kbid=310747
>
> --
> Ramesh, Microsoft MVP
> Windows XP Shell/User
>
> Windows XP Troubleshooting
> http://www.winhelponline.com
>
>
> "Gianluca Salvatori" <GianlucaSalvatori@discussions.microsoft.com> wrote in
> message news:B0DED816-709D-4C5E-8A50-A4139D6B59F3@microsoft.com...
> > Worked ! THank you very much !
> >
> > This is what I typed in the command line:
> >
> > expand D:\i386\tsoc.dl_ -r c:\windows\system32\setup
> >
> > and if worked perfectly !
> >
> > The only mystery is how in the world that .dll disappeared.
> >
> > Thank you again for your help and kindness.
> > Yours
> > Gianluca
> > "Ramesh, MS-MVP" wrote:
> >
> >> Gianluca,
> >>
> >> Extracting a copy of the file tsoc.dll from Windows XP CD should help.
> >>
> >> Extract a copy here:
> >>
> >> C:\WINDOWS\system32\setup
> >>
> >> Example:
> >> Setup was unable to load the master information file:
> >> http://windowsxp.mvps.org/sysocerror.htm
> >>
> >> How to expand Windows XP files from the installation disk:
> >> http://support.microsoft.com/?kbid=888017
>
>

Your original problem has been answered. I'm not responsible if you ignored
my post.

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com


"Madala" <Madala@discussions.microsoft.com> wrote in message
news:48F3BA51-D464-471F-A4DF-0F0B7A59231E@microsoft.com...
>
> Is this the same thing that I should try for my original problem?
>
>
> "Ramesh, MS-MVP" wrote:
>
>> You're welcome.
>>
>> See also:
>>
>> Description of Windows XP and Windows Server 2003 System File Checker
>> (Sfc.exe):
>> http://support.microsoft.com/?kbid=310747
>>
>> --
>> Ramesh, Microsoft MVP
>> Windows XP Shell/User
>>
>> Windows XP Troubleshooting
>> http://www.winhelponline.com
>>
>>
>> "Gianluca Salvatori" <GianlucaSalvatori@discussions.microsoft.com> wrote
>> in
>> message news:B0DED816-709D-4C5E-8A50-A4139D6B59F3@microsoft.com...
>> > Worked ! THank you very much !
>> >
>> > This is what I typed in the command line:
>> >
>> > expand D:\i386\tsoc.dl_ -r c:\windows\system32\setup
>> >
>> > and if worked perfectly !
>> >
>> > The only mystery is how in the world that .dll disappeared.
>> >
>> > Thank you again for your help and kindness.
>> > Yours
>> > Gianluca
>> > "Ramesh, MS-MVP" wrote:
>> >
>> >> Gianluca,
>> >>
>> >> Extracting a copy of the file tsoc.dll from Windows XP CD should help.
>> >>
>> >> Extract a copy here:
>> >>
>> >> C:\WINDOWS\system32\setup
>> >>
>> >> Example:
>> >> Setup was unable to load the master information file:
>> >> http://windowsxp.mvps.org/sysocerror.htm
>> >>
>> >> How to expand Windows XP files from the installation disk:
>> >> http://support.microsoft.com/?kbid=888017
>>
>>

OK, I admit, I am confused. I reread the thread and after I posted the
information that you requested I don't see any answer from you. What am I
ignoring?

"Ramesh, MS-MVP" wrote:

> Your original problem has been answered. I'm not responsible if you ignored
> my post.
>

I posted this earlier:

<quote>

Madala,

Click Start, Run and type:

%windir%\inf\sysoc.inf

Post the contents of the file here.

</quote>

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com


"Madala" <Madala@discussions.microsoft.com> wrote in message
news:66AE9DB9-022B-4F2C-8D46-79CAA3562C25@microsoft.com...
> OK, I admit, I am confused. I reread the thread and after I posted the
> information that you requested I don't see any answer from you. What am I
> ignoring?
>
> "Ramesh, MS-MVP" wrote:
>
>> Your original problem has been answered. I'm not responsible if you
>> ignored
>> my post.
>>
>