Tech Support > Microsoft Windows > Performance/Maintainence > Can't initialize scanner
Can't initialize scanner
Posted by Ty on March 20th, 2006


XP Office Document Scanning and Paperport will not initialize scanner using
my administrator account. All was well until Installed new HP Photosmart
3310 Multifunction. Curiously, all works well if logged on as "Guest", so,
it seems that something is conflicting in my admin registry settings. Also,
previous to new printer, the scanner dialog box gave option of WIA and
Photosmart drivers. Now, I only have Photosmart option. (That apparently
doesn't matter, since all is functional on the 'Guest' account). HP,
Paperport, and Microsoft all are blaming each other.



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