If you did not completely reformat your drive and install Windows from
scratch that may be causing the problem.

Skeleton Man wrote:

Hi,

I recently upgraded my system from a P4/MSI board to an Athlon X2 64/MSI
board.

My printer (HP PSC750) was working perfectly with the old board, but it
refuses to co-operate with the new rig. It intalled fine, but the software
keeps telling me it's disconnected, and every time I try to print it says
"Error print document to DOT4.."..

Tried all the USB ports, no difference. Disabled USB legacy support in the
BIOS, no difference. Unininstalled and re-installled the drivers 10x over,
no difference.

Sometimes (depending on the print processor I select), I can get it to print
about the first 3 lines of the test page and then it comes up with the above
error, but most of the time it does it immediately and doesn't even attempt
printing..

Anyone got any suggestions ?

Regards,
Chris

It was a clean install of windows 2000 pro.. (ie. format, re-install)

Chris

"Skeleton Man" <invalid@guestwho.com> wrote:
Have you tested the USB subsystem on your new board with another USB device
like a camera? DOT4 is a USB port.
Also, I assume you are using WinXP, you can delete all of the Universal Serial
Bus Controllers in Device Manager and reboot. They will be reinstalled
automatically.
Tony
MS MVP Printing/Imaging

I'm using windows 2000 (same difference though), and yes I am aware that
DOT4 is USB..

Camera works (all ports), MP3 Player works (all ports), external hard drive
works (all ports), and so does every other device *except* my printer.

I have tried deleting the USB controllers, it didn't help.. can a
newer/different chipset affect how older USB drivers work ? The drivers for
my printer are a few years old and the latest ones do not work at all..
(never have)

I tried alt.comp.hardware, but nobody there was able to shed any light on
the problem so I figured a dedicated printer group might help..

Regards,
Chris

"Skeleton Man" <invalid@guestwho.com> wrote:
OK Chris
I apologise in advance but am going to make some basic suggestions, many of
which you will probably already have tried. Irritating isn't it
I assume the printer will do a local copy OK (I told you I would ask some basic
questions).
It is possible that the printer has failed coincidentally with the mainboard
upgrade, are you able to try to install it on another PC, a friends perhaps,
doesn't matter what operating system so long as there are drivers for it. Also
have you swapped USB cables (even if the printer installs correctly there may
be an intermittent issue). Sometimes the USB sockets in the back of the printer
can become damaged and sometimes work and sometimes not.
To the best of my knowledge newer USB chipsets should not make a difference,
USB specs are now very well understood by the manufacturers and I have not
heard of any compatibility issues with chipsets in many years.
Have you checked all of the patches and updates from the HP Win 2000 driver
website for this printer and installed them if applicable? Some are to do with
USB connectivity.
You say that the latest drivers do not work, are these from the HP driver
website?
How are you installing the printer? From a CD, downloaded drivers, from "Add
new printer" or by plugging in the USB cable and letting Win2000 auto install?
Tony
MS MVP Printing/Imaging

Yes it will install and work fine on my gf's PC.. a dell dimension 2400 (XP
home).. (but there is no room on her desk and her PC isn't always on)

The cable doesn't make a difference, same result nomatter what cable..

I've tried all applicable patches and it still doesn't make a difference.

Yes they're from HP's website and they don't work.. not even close..
instead of a printer name in the dialogs it says $FriendlyName$ and causes
crashes and other underisable results.. That's the "HP PSC Full Feature
software/driver" (released in 2003).. the one that works is "HP
Printer/Scanner/Copier 750 Series Driver" (2001)..


From the downloaded setup.. and then letting windows 2000 auto-install when
I plug it in.. (which it does just fine.. just won't print anything)

Regards,
Chris

"Skeleton Man" <invalid@guestwho.com> wrote:
Chris
If I read your last sentence correctly, you are plugging in the printer and
letting the OS autoinstall the printer, is that right? But you say from the
downloaded setup?
Sorry I am a little confused (not hard to do!).
If you wish to install HP (and other) printers from a downloaded driver or a CD
you should never connect the USB cable until the installer asks you to do so.
Otherwise you can get all sorts of issues even if the installation seemed to
have gone well. Is this how you sere installing it?
Tony
MS MVP Printing/Imaging

That's what I meant.. I installed the software then plugged the USB cable in
when it asked me to..

Chris

"Skeleton Man" <invalid@guestwho.com> wrote:
Last thoughts (at least for the moment).
1. Uninstall the printer using the HP provided uninstaller or from Add/Remove
Programs.
2. In Control Panel, click on Printers & Faxes. Make sure your printer is not
listed, if it is listed right click on it and delete it.
3. In the Toolbar of Printers and Faxes. Select File, Server Properties.
Select the Drivers tab. Select your printer's drivers and click remove for
each one you find.
4. Reboot and install the printer from a freshly downloaded driver for Win2000
(in case the first download was corrupt).
Good luck

Tony
MS MVP Printing/Imaging

"Tony" <tonythebengaltiger@gmail.com> wrote in message
newsart1of1.1.V2XYIgAhvf0A2A@ue.ph...
You might try checking for known USB chipset issues at:
http://h10025.www1.hp.com/ewfrf/wc/g...cname=buu01860

Regards,
Bob Headrick, MS MVP Printing/Imaging

Chris, I asume your new board has USB2 have you checked in your Device
Manager that USB2 is infact showing in Device Manager as a USB 2 Enhanced
Controller.

"Skeleton Man" <invalid@guestwho.com> wrote in message
news:F_6dnXLhZ4szub3bnZ2dnUVZ_hGdnZ2d@wightman.ca. ..

Thanks, but I have already been through this prodecure many times over..
even tried manual uninstall instructions to remove every trace of the
software/drivers..

btw, you can't remove DOT4 drivers via the properties dialog (it won't let
you)..

Regards,
Chris

Yes it show as USB 2.0, and my other devices work fine at high speeds.. (my
MP3 player even tells me it's connected as USB 2.0 speeds)

I don't any *any* problems with *any* other devices, it's purely confined to
this printer.. (I don't have another printer to see if it's printers in
general)

Chris

Nothing related to my chipset.. it's has via, intel, etc but my board uses
an nforce 500 chipset..

I'm running a 64 bit processor, but a 32 bit OS and drivers.. I wonder if
that has any impact on it ? (doubtful, but one never knows)

I've seen people with problems printing as a result of data execution
prevention, but window 2000 doesn't have this feature..

Chris

Skeleton Man wrote:

http://h20000.www2.hp.com/bizsupport...ectID=buu01835

What SP are you using with W2K?
Do you have complete MS updates on this machine?
Are you using an account other than administrator?

You never mentioned precisely what motherboard or chipset you have.


This program is a great tool for complete Service Pack and updates.
It has proved very reliable and helpful:

http://www.autopatcher.com/autopatcher2000/

If you have a VIA chipset, this site has proved to be very useful

http://www.viaarena.com/?PageID=2


Belarc my also be able to identify a driver conflict or
chipset problem.

http://www.belarc.com/free_download.html

Just so you can say I really tried everything. Good Luck
--

Rev. G.G. Willikers
(Founder, Custodian & Janitor of the Shrine of HOoMSJ)


"Sir, I am unaware of any such activity or operation - nor would
I be disposed to discuss such an operation if it did in
fact exist, sir."

Service Pack 4

Yes all the latest updates.

No, running as administrator.

Mainboard: MSI K9N4 SLI-F
Chipset: NVIDIA nForce 500
CPU: Athlon X2 64 5200+

Here's the product page:
http://www.msicomputer.com/product/p...SLI-F&class=mb

Regards,
Chris

Skeleton Man schrieb:
This might or might not work...

Have you tried disabling all anti-virus-software & firewalls before
install? You should, of course, disconnect your computer from the
internet before doing so!

I've had firewall issues while and after installing my printer. I
couldn't say the exact reason, but doing above did help.

Jesco

I have not read all the replies you have received so someone may have
suggested a fault on the printer USB cable assume you have tried a new
cable, also have you the printer connected direct to the motherboard or do
you use a powered hub for the printer.


"Skeleton Man" <invalid@guestwho.com> wrote in message
news:zf2dnVTKRcFmi7zbnZ2dnUVZ_uWlnZ2d@wightman.ca. ..

Hi!

I wouldn't think so. I've been using a lot of different printers with a
32-bit OS and drivers (Windows Server 2003 SP1, 32 bit) on a dual Opteron
box built around a Tyan motherboard for a long time. Every one has worked
just fine.

I really think there must be some kind of an issue with the USB ports on
your new motherboard. I'd suggest trying a cheap USB add-in card or maybe
even a small powered USB hub. If those aren't an option, I'd exchange the
motherboard. Maybe it is defective in some very strange way or just not well
engineered.

William