I have an hp Laserjet 4000. When one of our people trys to print 30
pages from MS Word97 (on XP) it prints about 25 then on the LED you
see the words Cancelling Job and then stops printing. When she goes
into Word and trys to print a range of pages the remaining that did
not print eg 26-30 she cannot do this it does not allow her to do
this. She can however print one page at a time. The printer is
connected directly to her computer and is set to spool jobs.

The printer does have the minimum shipped memory but the error message
does not seem to be related to this.

Does anyone have any idea what is going on here?

On May 21, 11:35 am, m...@mine.net wrote:
Certainly there is enought space on the computer. The version of word
is 97 sr1. I believe there is a newer version. But Im surprised to
think that this would make a difference. The letters are legal size,
no graphics but generated by a db program, mail merge. I guess the
strange thing is the fact that it prints to a point and then says
"cancelling job" as if the printer is being told to cancel the job at
some point.

?
Regards

And try to replace / re-install the drivers. If the drivers are "bad", they
can cause such problems.

On 21/05/2008 me@mine.net wrote:

Yes I agree with you. However I have reinstalled the drivers a couple
of times ?

Regards

"steve" <stevesemple@lycos.com> wrote in message
news:d86886bc-e270-487c-bd13-c02661523162@b64g2000hsa.googlegroups.com...
I would suggest RAM.... how much memory does the printer have.... if it cant
spool enough information to the ram it will just cancel your jobs.... My
Samsung ML-2151N used to do this.. but only when I tried to do duplex
printing.... there simply wasn't enough ram to handle the page load so it
would print part then cancel my jobs... I maxed out the printer in ram and
never had a single problem again. The Laserjet 4000 came standard with
either 4MB or 8MB or ram... its expandable to 100MB... try upgrading the
ram... most likely it would solve your problem.

Stryker®

"Stryker" <noway@upyours.duh> wrote:
Stryker
You are probably correct, not an uncommon issue.

Tony
MS MVP Printing/Imaging

Ive asked my printer guy to give me a quote for some more ram. Yes I
believe it came with 4 mb. The thing is I believe it use to do this in
the past ? Anyway Im going to try to add some ram and see if that
helps. It just that I thought it gave a different message when it ran
out of ram. Something a little more telling than just Cancelling Job.

Regards

Are you sure it isn't a memory issue within the printer? Most laser
printers download the full document into the on-board memory (the pages
are rasterized). The fact that the last number of pages aren't printing
and yet it will if each page is sent one at a time, makes me believe
that you have inadequate internal memory within the printer.

Art


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steve wrote:

steve <stevesemple@lycos.com> wrote:
You might get cheap memory out of a second hand printer, have a look for one in
your area, or E-bay perhaps. Very easy to install.
Alternatively look at something like
http://computers.pricegrabber.com/pr...mory/m/350519/
You can also get generic memory that will work in a laserjet 4000.
Tony
MS MVP Printing/Imaging

Thanks

Thanks I will try to see about memory and then either rule it in or
out.