Group, I know cisco is going to be my best resource for this, but
there is an issue with my service contract (Cisco has no record of
it), and my reseller that we renewed the contract with is out of town
for two weeks on vacation...

We have a Cisco ACS SE running software..
Cisco Secure ACS 4.0.1.44
Appliance Management Software 4.0.1.44
Appliance Base Image 4.0.1.2

It's obviously behind on software releases. We are experiencing
crashes with it and I also noticed that one of the release notes for a
future patch indicates it resolves another problem we are having.
So... I'd like to upgrade..

My problem is, is that there is no obvious chain of updates on their
download section for the ACS SE. Do I need to contact Cisco to get
the 4.1.x software, or can I just jump to one of the 4.1.x patches on
their site?

Has anyone had any experience upgrading this device? Please help.
Thanks

BIll

dempsey_b wrote:
You have to use Product Upgrade Tool to order upgrade CD. You can access
it via http://www.cisco.com/upgrade But I'm afraid if Cisco has no
record of active SAS contract for your device, waiting for your resseler
to get back from vacation might be the only option. Did you try to give
TAC serial number and see if they can locate SAS contract?

Regards,
Andrey.