I recently uninstalled my Memorex scanner (Mem48U) due to problems with
Netscape and/or memory, and now I cannot get it to function the correct
way for "one button email", when reinstalled. The other "one touch
buttons" work fine. When I click on the "one button email", my scanner
scans the image, and a new email opens in Netscape. However, my image
is not included. . Even though the manual states it is for "Outlook
Express", I was previously able to use the "one button email" to scan my
image and have it directly delivered to my email - (Netscape
Communicator 4.8). I have since upgraded to the latest version of
Netscape (7.02), which solved my Netscape/memory problems I believe it
might just be something simple like a setting, but I have been looking
for days, and can't find the source of my problem. I would appreciate
any help. Thanks. Kathy C.

Additional information - The scanner is scanning the image and saving it
in "ScanPanel/TMPMail, but it is not putting or including it in the
email. How do I get it to be included in the email when using the "one
button email" button. I can include it if I send it as an attachment,
but I like the ease of "one button email". Thanks. Kathy C.

Czuba wrote:

Czuba wrote:
I've not done this, but it might be that you need to set the default
email handler in Windows: Internet Options control panel, Programs Tab.

Q

Thank you for your suggestion. I checked and Netscape is set as my
default email program. I have also tried using Outlook Express and the
result is the same - a new email pops open, but no image is included.
Any other suggestions would be appreciated. Thanks.

Quaoar wrote:

I recently installed this scanner on a pc for a friend and from what I
recall you can make the setting changes through the Scan Panel
application. Usually you can access this by double clicking on the Scan
Panel Icon next to the system clock. If for some reason the icon is not
there it probably needs to be configured to auto start with your pc or
it somehow got removed from your StartUp directory. In any case you can
always access it by Start>Programs>e+ 48U>ScanPanel. Once you've opened
ScanPanel click on the settings button (looks like a old street sign
post). Then click on the email tab and make your setting changes. Sorry,
I can't remember much more but you will probably find better help at the
OEM site which is http://www.artecusa.com/
Tom

Czuba wrote:

Hi Tom: I know exactly what you are talking about. Is there any way
you can check and see what your friend's setting or folder he is using
for email setting? Mine is set to C:\ScanPanel/TmpMail and that is
where I find my scanned image, so I know the scanner works. Now if I
could just get the image to appear automatically in the email like it
should with using the "one touch email button", I would be happy.
Thanks for any help or suggestions. Kathy C.

tomcas wrote:

Sorry but I set him up with Outlook Express so I doubt if his settings
are going to help you there. I suggest you contact Artec (714-854-7750)
or email (http://www.artec-us.com/Tech_support_form.htm). They might
just surprise you. I was impressed with the tech help when I called
about an installation problem. You might also try emailing Netscape for
help.

Czuba wrote:

Thanks, but I have been emailing (back & forth) the tech support for the
past couple days, and so far we haven't been able to figure it out. It
wouldn't hurt to give them a call after the holiday weekend. I'll try
Netscape next. Thanks again. Kathy C.

tomcas wrote: