Tech Support > Microsoft Windows > Setup & Deployment > HP 1020 PRINTER CANNOT BE INSTALLED
HP 1020 PRINTER CANNOT BE INSTALLED
Posted by Ann on October 30th, 2005


Hi i am running an XP Home withut sp2. I cannot install HP 1020 laser printer
... hardware vendor says its because i dont have sp2 , but hp customer support
says not to install sp2. can i add some dll files separately to the system32
folder????

Posted by Carey Frisch [MVP] on October 30th, 2005


HP support is providing you with poor advice! SP2 is a major
critical update and should be installed! After installing SP2,
following these instructions:

Download the driver:
http://h20000.www2.hp.com/bizsupport...5&swEnvOID=228

Install the HP driver before connecting your printer to your PC.

Service Pack Installation Checklist
http://www3.telus.net/dandemar/spackins.htm

Important Information From HP About Microsoft Windows XP Service Pack 2
http://www.hp.com/pond/windowsxp/index.htm

HP and Compaq Desktop PCs - Important Information for
Upgrading to Microsoft Windows XP Service Pack 2
http://h10025.www1.hp.com/ewfrf/wc/g...00218731&lc=en

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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"Ann" wrote:

| Hi i am running an XP Home withut sp2. I cannot install HP 1020 laser printer
| .. hardware vendor says its because i dont have sp2 , but hp customer support
| says not to install sp2. can i add some dll files separately to the system32
| folder????


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