Tech Support > Microsoft Windows > Small Business Solutions > User cannot log on with cached credentials
User cannot log on with cached credentials
Posted by Matt Cooling on November 24th, 2003


I have a Windows 2000 Small Business Server, and a user who is in the domain
running Windows 2000 Professional on a laptop. If they disconnect their
laptop from the network, they cannot log on using cached credentials as
expected, instead they receive the message:

- The system cannot log you on now because the domain XXXX is not available.



In the System event log, the following message is logged:



- System Event log

- Source NETLOGON

- EventID 5719

- No Windows NT or Windows 2000 Domain Controller is available for domain
XXXX. The following error occurred:

- There are currently no logon servers available to service the logon
request



I am aware of the registry setting
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current
Version\Winlogon\CachedLogonsCount, and confirm that this is set to 10 on
the laptop PC.



Can anyone point me in the right direction to get this working?



Many thanks,



Matt



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