Hi.
A customer came into the store the other day with a Toshiba external
400 GB Harddrive and had a problem I've never encountered before.

He had done a backup of his photos using the backup software that came
along with the harddrive.
Since I am at home while writing this and not at work I can't quite
remember the name of the software but I will update the post once I get
back to work on Monday.

Anyway... This software compressed his photo folder in 14 .RIM files.
According to the manual you are supposed to be able to simply extract
these .RIM files using the backup software to restore a backup.

However we aren't able to load the .RIM files using the software at
all.
We've tried opening the files using the software, Tried browsing to the
files, Tried restoring backups and do everything the manual had to
offer.

We've even been in contact with the Toshiba Technical Support who had
no idea what a .RIM file even was. (WTF?!)

I've never encountered this issue before and neither has my colleagues
at work.

Anyone has any idea how to restore the backup files or another way of
extracting a .RIM file? We've tried using a few different zip programs,
Winzip and Winrar being two of them with no success.

It seems that .rim files are generated by the Regen backup application from
OnSpec:

http://www.onspecinc.com/

(I didn't know this, but Google did.)

There's a patch available for download for a Toshiba version, but I see no
documentation as to what it fixes. Maybe it'd be worth installing.

I expect (but I don't know) that the backup archive format is proprietary.

Good luck.


Return address scrambled. Replace nkbob with bobkn.


"Animenia" <Animenia.36al2e@no.email.invalid> wrote in message
news:Animenia.36al2e@no.email.invalid...

Thanks, Will give it a try tomorrow morning when I get to work

On Fri, 14 Mar 2008 18:42:24 -0500, Animenia
<Animenia.36al2e@no.email.invalid> put finger to keyboard and
composed:

Try viewing the .RIM files with a hex editor. I suspect that the
individual photo files may have been incompressible GIFs or JPEGs. If
you are lucky, then your backup software may simply have added these
files to the .RIM archive without further compression, in which case
you may be able to extract the individual sections with your hex
editor. Look for GIF89 or JFIF signatures.

To make it easier for others to help you, you might like to backup a
small test JPEG or GIF to a .RIM file, and then upload this .RIM to
your web space.

- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.