Tech Support > Computer Hardware > Storage Devices > Is it safe to return a hard drive to the manufacturer?
Is it safe to return a hard drive to the manufacturer?
Posted by void.no.spam.com@gmail.com on October 28th, 2007


Today I ran HUTIL on a Samsung drive that my RAID controller said had
problems. I got a ton of ecc errors during the surface scan (so many
that it caused HUTIL to crash). I tried a low level format, and that
also failed with an ecc error.

Now I wonder what will happen when I send it back to Samsung. Will
they fix it and give it to someone else as a "refurbished drive"? And
will that person be able to read all of the data that I had on it?

Posted by Rod Speed on October 28th, 2007


void.no.spam.com@gmail.com wrote:

Maybe, depending on what fault its got.

Nope. They'll erase the drive before they give it to anyone else.

If its got something flagrantly illegal on it like child
porn etc, it would be safer to just destroy the drive.



Posted by Arno Wagner on October 28th, 2007


Previously void.no.spam.com@gmail.com <void.no.spam.com@gmail.com> wrote:
You cannot low-level format modern disks. It is just another surface
scan.

Well, typically refubished drives are not actually fixed, but
non-defective drives sent in for warranty replacement. Depending
on the problem, your drive might be just blanked and given
to somebody else or disposed of. Disposal can mean shredering,
landfill, or sold of to somebody.

If in doubt, pass on the warranty replacement adn physically
destroy the drive. Opening it and bending the platters is
quite enough. Even only opening and destroying the heads leaves
very low residual risk.

Arno

Posted by Folkert Rienstra on November 1st, 2007


Arno Wagner wrote in news:5oik80Fmog8vU1@mid.individual.net
Yes you can.

Babblebot, clueless as always.