Tech Support > Computer Hardware > Storage Devices > WD Passport WD1600U017-005
WD Passport WD1600U017-005
Posted by bblr on February 10th, 2008



I have a WD 160GB Passport that may have died. When I plug it in I can
feel the drive spinning and the little green arrow shows up in the lower
right hand corner to "safely remove hardware" , however the drive letter
does not show up in the my comuter file. If I right-click on my
computer, it locks things up, but if I disconnect the WD Passport, then
the right-click works properly. If I right-click on my computer and
click device manager with the WD Passport plugged in, it once again
locks up the computer. Now if I open the device manager without the WD
Passport plugged in, click on disk drives, only the main hard drive
appears. But if I now plug in the WD Passport, it does show up under
disk drives, and if I click on the WD drive, it tells me that the device
is working properly. I did back up my data about a month ago, but if
possible would like to retrieve as much as I can. I will try the bag
and freezer trick as a last resort. Please help if you can. Hopefully
my drive is not totally dead. Thanks


Posted by Rod Speed on February 10th, 2008


bblr <bblr.34k3hr@no.email.invalid> wrote:
The USB stack can get rather screwed. See what happens on a different PC if you can.



Posted by bblr on February 12th, 2008



I've tried it on 4 different computers. All do the same thing.


Posted by Rod Speed on February 13th, 2008


bblr <bblr.34oz1q@no.email.invalid> wrote:

If you want to get the data off it, it would be worth trying the
drive in a different enclosure, but that will void the warranty.



Posted by bblr on February 16th, 2008



Thanks. I will try that. Nothing to lose at this point.



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