- no internet connection after removing antivirus program
- Posted by Craig Slatin on March 7th, 2004
I decided to put the home version of McAfee antivirus on
my machine at home (the free service from the UML
account). I THOUGHT that I removed Norton Antivirus. I
installed McAfee. All was ok at first. I turned off my
computer. I came back later and turned on the computer.
Whammo! No internet connection - the machine reports that
the wires were disconnected. They were not. In trying to
figure this out (and Comcast determined that it had
nothing to do with them - and since the other computer in
the house has a working connection from the same router, I
believe that this is just the one computer.) I discovered
that not all of NAV was removed. Finally I found on the
Symantec web site that there is a program for removing NAV
when the Windows add/remove doesn't get the whole thing
off.
I downloaded that program and ran it. NAV appears to be
off. At this point, McAfee is off also because I tried to
reinstall NAV (that failed as well - because it wasn't off
the hard drive yet.)
So now everything is cleaned up, but I cannot get a
connection back. In fact, I logged onto the UML netword
via a modem and got in fine, but the computer will not let
Netscape read the connection - so even though the
indicator said that the modem connected with UML, Netscape
said that there was not a connection.
Something in my system was rewritten to say that the
connection is cut. I have not been able to reverse that.
Do you have any ideas about how I can get this straigtened
out?
- Posted by Dave Patrick on March 7th, 2004
From a command prompt
ipconfig /all
and compare the result with a working pc may reveal something.
--
Regards,
Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft MVP [Windows]
Microsoft Certified Professional [Windows 2000]
http://www.microsoft.com/protect
"Craig Slatin" wrote:
| I decided to put the home version of McAfee antivirus on
| my machine at home (the free service from the UML
| account). I THOUGHT that I removed Norton Antivirus. I
| installed McAfee. All was ok at first. I turned off my
| computer. I came back later and turned on the computer.
|
| Whammo! No internet connection - the machine reports that
| the wires were disconnected. They were not. In trying to
| figure this out (and Comcast determined that it had
| nothing to do with them - and since the other computer in
| the house has a working connection from the same router, I
| believe that this is just the one computer.) I discovered
| that not all of NAV was removed. Finally I found on the
| Symantec web site that there is a program for removing NAV
| when the Windows add/remove doesn't get the whole thing
| off.
|
| I downloaded that program and ran it. NAV appears to be
| off. At this point, McAfee is off also because I tried to
| reinstall NAV (that failed as well - because it wasn't off
| the hard drive yet.)
|
| So now everything is cleaned up, but I cannot get a
| connection back. In fact, I logged onto the UML netword
| via a modem and got in fine, but the computer will not let
| Netscape read the connection - so even though the
| indicator said that the modem connected with UML, Netscape
| said that there was not a connection.
|
| Something in my system was rewritten to say that the
| connection is cut. I have not been able to reverse that.
| Do you have any ideas about how I can get this straigtened
| out?
|
- Posted by on March 7th, 2004
Thank you, but what will ipconfig do? I've never used
that before. craig
- Posted by Dave Patrick on March 7th, 2004
Nothing but it you post the two results it may tell us something.
--
Regards,
Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft MVP [Windows]
Microsoft Certified Professional [Windows 2000]
http://www.microsoft.com/protect
<anonymous@discussions.microsoft.com> wrote:
| Thank you, but what will ipconfig do? I've never used
| that before. craig
