- Sudden Failure
- Posted by David A Gourlay on August 13th, 2003
Yesterday morning I powered down the computer as normal and went to work.
When I got home, the computer running W2k had severe problems.
When it opened, I got a message saying there was a problem with Norton
Anti.virus and it would have to be re-installed.
Also, it told me that 2 programmes (mqsvc.exe and inetinfo.exe) had
generated errors and would be closed by Windows.
The computer eventually opened, but took AGES to do anything. I reset, and
went into safe mode, but still got the errors.
I can't re-install Norton, nor uninstall it, either in normal or safe mode.
Right now, I have the computer working, but only after NUMEROUS restarts.
Can anyone tell what is going on with the computer? It's a P2 300MHz (the
older of my 2 computers!), running W2k Pref, and no software has been
installed recently.
- Posted by Chris Popescu on August 13th, 2003
Norton does not crash by itself normally. It may be a virus - some of new viruses are able to crash Norton and McAfee if
are not updated in time.
Do you have a firewall? Maybe just got msbalst.exe virus?
Chris
"David A Gourlay" <davidagourlay@hotmail.com> wrote in message news:O%23wzesWYDHA.384@TK2MSFTNGP12.phx.gbl...
Yesterday morning I powered down the computer as normal and went to work.
When I got home, the computer running W2k had severe problems.
When it opened, I got a message saying there was a problem with Norton
Anti.virus and it would have to be re-installed.
Also, it told me that 2 programmes (mqsvc.exe and inetinfo.exe) had
generated errors and would be closed by Windows.
The computer eventually opened, but took AGES to do anything. I reset, and
went into safe mode, but still got the errors.
I can't re-install Norton, nor uninstall it, either in normal or safe mode.
Right now, I have the computer working, but only after NUMEROUS restarts.
Can anyone tell what is going on with the computer? It's a P2 300MHz (the
older of my 2 computers!), running W2k Pref, and no software has been
installed recently.
---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.507 / Virus Database: 304 - Release Date: 8/6/2003
- Posted by Steve Parry [MVP] on August 13th, 2003
In news:O%23wzesWYDHA.384@TK2MSFTNGP12.phx.gbl,
David A Gourlay <davidagourlay@hotmail.com> fumbled, fiddled and
typed:
http://www.europe.f-secure.com/v-descs/msblast.shtml
although the link to the fix is wrong its
ftp://ftp.f-secure.com/anti-virus/tools/F-Lovsan.zip
--
Steve Parry BA(Hons) MCP MVP
http://www.gwynfryn.co.uk
- Posted by David A Gourlay on August 14th, 2003
"Steve Parry [MVP]" <k100rs_1990@hotmail.nospam.com> wrote in message
news:%23XPwHLZYDHA.1784@TK2MSFTNGP09.phx.gbl...
Thanks. I got the patch, and it seems to have solved the problems.
However, msblast.exe is still trying to access the Internet, and I can't get
the CD rom to open using the button on the outside of the computer. This
only happened while I was having the problems, so I'm assuming it's
connected. Any ideas?
- Posted by Steve Parry [MVP] on August 14th, 2003
In news:eMXzmlfYDHA.2236@TK2MSFTNGP10.phx.gbl,
David A Gourlay <davidagourlay@hotmail.com> fumbled, fiddled and
typed:
you have'nt got rid of the virus if its still trying to access
the internet! The patch closes a security hole only, the fix from
F-secure removes the virus.
--
Steve Parry BA(Hons) MCP MVP
http://www.gwynfryn.co.uk
