Tech Support > Operating Systems > Windows 2000 > Windows Installer Problem in installing Acrobat Reader 6.0
Windows Installer Problem in installing Acrobat Reader 6.0
Posted by john. W on November 15th, 2003


Hello,
I am using Windows2KPro OS. I downloaded the Acrobat
Reader 6.0 from internet but when I installed it, the
following message box comes out:
"The Windows Installer Service could not be accessed.
This can occur if you are running Windows in safe
mode, or if the Windows Installer is not correctly
installed.Contact your support personnel for assistance."

Thus I guess there is some problem with my
Windows2KPro and the Windows Installer. Can any of you
tell me what the problem is and how to solve that problem?

Regards,
John
15-11-03

Posted by Sparker9 on November 15th, 2003


You may need to install version 2.0. See this link for info:
Windows Installer 2.0 Redistributable for Windows NT 4.0 and 2000
http://www.microsoft.com/downloads/d...displaylang=en

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"john. W" <anonymous@discussions.microsoft.com> wrote in message news:073001c3ab2c$a6cd9ef0$a101280a@phx.gbl...

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Posted by Torgeir Bakken (MVP) on November 15th, 2003


"john. W" wrote:

Hi

Hi

Try the methods one by one outlined here to fix Windows Installer problems in
Win2k and NT4:

PRB: Incorrect Default DCOM Settings Cause Windows Installer to Stop Responding

http://support.microsoft.com/default...B;EN-US;319624


After running through the four points above, also try this from Start/Run:

msiexec /regserver


If that doesn't solve your problem, and you have MSI 2.0 installed, downgrade
to version 1.1 (somewhat messy), and then install MSI 2.0 again:

Downgrading Windows Installer (Win2k):
http://desktopengineer.com/article.p...20710141950674


--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter




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