Tech Support > Operating Systems > Windows 3.x > Help! Computer hung up after a IE 5.0 install attempt
Help! Computer hung up after a IE 5.0 install attempt
Posted by shygirl_1963@yahoo.com on February 8th, 2005


Hi-
I have a 486, 20mb ram, 2 hard drive system (one hd is 170 mb, the
other is 1055 mb) with windows 3.1 and ms-dos 6.0. And this is my
situation: My IE 5.0 browser stopped working so I decided to uninstall
it. But I couldn't do it with the uninstall option that came with IE.
So I manually uninstalled it using Microsofts instructionss found at
www.oldfiles.org.uk/lightspeed/uninsie5.txt. Then I got another copy
of IE 5.0 from Tucows (because I wanted it back). I unzipped it then
ran the installation program. It went pretty far, but it quit just
before finishing- just as it was writing files to c:\windows\system it
stopped and gave the following error message, "runonc16 caused a
general protection fault in module win87em.dll at 0001:071c." Now my
computer is totally hung up. I can close the error message but then
I'm left with nothing on my desktop (no program manager, nothing) so I
can do nothing. When I restart the computer, it always tries to finish
the IE installation it started, but always quits with that error
message. What to do? I do have a start-up disk that will get me to
ms-dos although I can't use edit and some other commands. I also have
everything I deleted when I did the manual uninstall including copies
of the system files before i changed them.

shygirl

Posted by GEO Me@home.here on February 9th, 2005


On 8 Feb 2005 14:09:04 -0800, shygirl_1963@yahoo.com wrote:

Have you tried re-installing win87em.dll?
If you press F8 when DOS displays 'Starting MS-DOS' you will be able
to confirm each configuration command. Then you can say NO to the line
that tries to re-start the installation and/or to the line that starts
windows. This way you can run Edit and remove the problem lines.
I believe that there were some security problems with IE 5.0, Have
you thought on using a different browser?

HTH
Geo


Posted by shygirl_1963@yahoo.com on February 9th, 2005



"GEO"Me@home.here wrote:

Hi Geo,
No, haven't tried to put back a copy of win87em.dll- not sure if I have
that, but I'll check. And I'll give your other suggestion a try too.
Thanks.

shygirl


Posted by shygirl_1963@yahoo.com on February 13th, 2005





Hi again-
Just wanted to let folks know, in case this ever happens to them, that
my problem was that I had "run=runonc16.exe" in my win.ini system file
(from a previous installation) and that was messing up the IE
installation. I just removed it (or rather put an ";" in front of the
line), saved the file, then ran windows. I had to fiddle a little on
the desktop with the task menu, but eventually got the program manager
back and I was good to go again. Thanks Geo for your help. It was key
(because it helped me get the use of ms-dos edit again which I needed).

shygirl


Posted by GEO Me@home.here on February 13th, 2005


On 13 Feb 2005 09:07:37 -0800, shygirl_1963@yahoo.com wrote:

Most welcome.
Geo



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