March 30, 2005

Dear Sir/Madame

I am on low income social security of $6000 yearly for medical problems and
have Windows 98 1st Edition for a Dell Latitude P166 notebook computer at
home but I have problems. I have no facilities to back up my files.

For some reason, some of my drivers in the computer are damaged. Though the
CD-ROM doesn't seem to work no more would I need to only uninstall the 98
upgrade to correct this or uninstall the Windows 95 also in order to renew
the drivers?

As I have no backup system, will I lose all files in My Documents folder in
either or both cases which are important?

Whenever the 98 or/and 95 are uninstalled, do the file names in My Documents
folder change to 8 characters? Upon reinstallation, will they go back to the
original filenames automatically.

I tried to connect to the Internet using Juno 4.0 to access Hotmail but it
would go no further than the sign-in page. Can you tell me why.

As I have library internet access once a week at a library, please send all
anwsers to my email address or call me as it will be hard for me to get the
answers.

Thank You Very Much,

Larry L. Johns
10 Nona Street, Room 401
Buckhannon, WV 26201-2773
U.S.A.

Tel. 304-472-8775
Email: wv304@hotmail.com

"wv304@hotmail.com" <wv304hotmailcom@discussions.microsoft.com> wrote in
message newsA94BF2B-16E5-4391-806F-BA8A4DC8E1E9@microsoft.com...

since you have no working cd rom
you cannot unisntall then reinstall windows...
that probably won't solve your driver problems anyway...

best to download them and transfer them on a floppy

you may be able to obtain drivers from www.driverguide.com

but you will need to know exactly what drivers you need of course

"philo" <philo@privacy.net> wrote in message
news:uz28IZlNFHA.2144@TK2MSFTNGP09.phx.gbl...
a uninstall/reinstall will not affect the contents of the 'my documents'
folder..

you should first try to take steps to sort out the individual problems
before you travel down that road.

are there any errors in control panel >device manager>system ? does the
cdrom show there to be working ?

can't say about Juno ...could be the program ...could be 'other' problems in
your system.