This may be caused by the installation of Kazaa. It adds spyware to your system. Go to the Control Panel>Add\Remove Programs, and uninstall Pgmonitr, Promulgate and Delfin, if found.
Unhandled Exception c0000005 Error Message During Windows Startup
http://support.microsoft.com/?kbid=811270
Then install, update and run Ad-Aware 6 free edition, and remove whatever it finds:
http://www.lavasoftusa.com/support/download/
Use Kazaa Lite instead of Kazaa, to avoid all this spyware.
....glen
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Glen Ventura, MS MVP W95/98 Systems
"Jeanne" <scooobydo@comcast.net> wrote in message news:00a601c3495b$a378cb40$a101280a@phx.gbl...