Tech Support > Operating Systems > Windows 98 > Lost product code
Lost product code
Posted by John on July 18th, 2003


I have a hp pavilion that is about two and a half years
old. I started restoring it and it asked for my product
code. I cannot find the manual anywhere. Is there
anything that can be done?

Posted by Gary S. Terhune on July 18th, 2003


Is the original system still on the hard drive, or does this install wait until
it has installed to ask for your Probuct Key (some do, most won't even begin
installing until you produce the code.)

If the previous C:\windows\system.dat file still exists, or RB***.CAB files in
C:\windows\sysbckup, then the ProductKey can be extracted from one of them.

If you can't start the old system any more, boot the machine using a boot disk,
then use the following commands:

dir c:\windows\system.dat
If the date is since you attempted the Restore, then...

dir c:\windows\sysbckup\rb*.cab

If you can restart teh old system, or any of the above files exist and are dated
prior to the REstore attempt, then post back with the details and we'll attempt
to explain how to get the Product Key form inside there. If the disk has been
wiped and no previous files exist, then you'll have to get on to HP for support
possibilities.

Please, also, see www.dts-l.org for information about using a real newsreader to
access these forums. You will find the experience much more satisfying, and much
less frustrating.

(cc: Original Poster. Please, however, reply to newsgroup forum, preferably to
same thread.)

--
Gary S. Terhune
MS MVP for Windows 9x

*Recommended Help Sites*
http://www.dts-l.org
http://www.mvps.org
http://www.aumha.org

How to Use the Microsoft Product Support Newsgroups
http://support.microsoft.com/?pr=newswhelp
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"John" <olejohn@bellsouth.net> wrote in message
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